Spectrum Careers Websites and Job Applicant Tools
WHEN THE PRIVACY POLICY APPLIES (back to top)
The Privacy Policy applies to the information we collect from or about you, your household, or devices associated with you, as prospective customers or when
you subscribe to, access, or use the Spectrum products, services, websites, and applications (sometimes referred to as the "Spectrum Platform" in this Privacy
Policy).
Some Spectrum products and services may have additional privacy practices that are described in product- or service-specific sections in this Privacy Policy or
may be provided to you in different ways, such as our commercial agreements for Spectrum Business services. To the extent there is an overlap between the
privacy disclosures in this Privacy Policy and a product- or service-specific privacy notice (e.g., the Spectrum Biometric Data Privacy Notice which you can
view by clicking here or by visiting our Your Privacy Rights section on our website), the privacy disclosures set forth in the product or service-specific notice
or commercial agreement will apply and control with respect to such product or service.
Sometimes you may access websites (e.g., news websites, shopping websites, internet search engine, etc.) or services (e.g., non-Spectrum email and instant
messaging services or video streaming services, gaming services, data storage services, etc.) that we do not own, manage or control through the Spectrum
Platform. We urge our customers to review the privacy practices of these third parties, because this Privacy Policy does not extend to the collection of
information by third parties through websites not owned, managed, or controlled by Spectrum.
WHAT INFORMATION WE COLLECT (back to top)
In order to provide you with Spectrum products and services, we collect a variety of information about you when you interact with us or use our products,
services, websites, and applications. This information enables us to provide our services to you on a cost-effective basis and to tailor our products and services
to best meet your needs and interests.
Information You Provide to Us Directly
We collect information you provide to us when you establish a customer or user account, register to use and/or connect to certain of our services, and when
you contact us or otherwise communicate with us, such as:
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contact information (e.g., name, address, email address, and phone number);
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information about you including racial or ethnic origin;
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usernames, passwords, images (e.g., driver’s license photo), biometric data (e.g., voiceprints collected when you opt-in to our Spectrum VoiceID service
subject to our Spectrum Biometric Data Privacy Notice), and other authenticating information associated with a Spectrum account;
information about the types of services to which you subscribe, orders you place or downloads you make through the various Spectrum applications
(e.g., the Spectrum TV, MySpectrum, Spectrum News, and SpectrumU applications), the service options you have chosen, and any customized settings
you have created;
information about the payment methods used for your Spectrum services, such as your payment card information (e.g., the cardholder name, card
number, expiration date, and security code (CVV/CVC) associated with your debit or credit card) or bank account information (e.g., the routing number
that identifies your bank and your bank account number that identifies your account within your bank);
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information related to a credit application for a product or service or to protect against fraud, which may include your Social Security number, driver's
license number, or other government issued identifier;
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information you provide when you enter contests or respond to Spectrum's surveys, or participate in or attend events sponsored by Spectrum; and
information we keep in our records when you correspond or otherwise communicate with us, including through our call centers, in-person interactions at
our stores, online chat sessions, community support space, and through Spectrum social media accounts.
We may use the information you provide us and that we collect in order to make inferences, including sensitive data inferences, about you and your interests.
Where required by law, we seek your consent before doing so.
Information We Collect Automatically
We automatically collect information about your use of the Spectrum Platform in order to deliver any of our services or otherwise permit access to one of our
products, such as:
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network traffic data;
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general and/or precise geolocation information;
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performance and support data; and
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information about your use and the operation of the Spectrum Platform and its features.
information from any device you use when you interact with us, including but not limited to the device identifiers, the number, types, and status of
devices connected to our network, network addresses, operating system, and technical configurations of the equipment used with our services, products,
websites, and applications;
We automatically collect usage information to provide you with and market our products and services, and to deliver you relevant advertising, such as:
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usage information about the channels, programs, and advertisements to which your device was tuned when you subscribe to our video service in order to
provide you video content ("Video Usage Information");
information we collect based on our provision of Spectrum Internet service, such as routing traffic to allow you to traverse from one website to another
website, in order to provide internet service and connect you to the other internet-based services you request; this can include the amount of data used,
device identifiers, and quality of service (i.e., quality of the signal) from customers who use our company-issued routers as part of our provision of
Spectrum Internet service and other consumers who you permit to connect to your in-home equipment (collectively, "Internet Usage Information");
call records, including the phone numbers that you call and that call you, and the times and dates of those calls, the number of text messages sent and
received, when you subscribe to our phone and/or mobile service ("Call Detail Information");
information about your general or precise location and internet usage data may be used to provide you with marketing and advertising from Spectrum
and its business partners, which Spectrum determines may be relevant to you;
usage information about your use of the Spectrum Mobile network, the use of your mobile device, technical and network performance information, and
location information when your device communicates with cell towers, WiFi routers, access points, and/or with technologies used by the Global
Positioning System ("GPS") (“Mobile Usage Information”); and
device information, including your IP address and information about your browser, operating system, and platform type, demographic information
through cookies, web beacons, and other tracking technologies, and information about the website that referred you to a Spectrum website, and the
website to which we refer you when you leave a Spectrum website.
Additionally, if you subscribe to or use services that require us to transfer or store communications such as a Spectrum email account or a Spectrum voice
product that includes a voicemail service, it will be necessary for us to collect the content of those communications to provide you with the service you have
requested because it is required in order for the services to function. We also collect the content of any files you store in our cloud storage services (e.g., the
Spectrum Cloud DVR platform) and other information when it is necessary to provide you with the products or features of the services you use.
Please refer to the Spectrum Internet DNS Privacy Notice, available by visiting our Your Privacy Rights section on our website, to learn more about the type
of Domain Name System (“DNS”) data we collect based on our provision of Spectrum Internet service, how we use and share that information, and our
storage and retention practices associated with the DNS data we maintain.
Location Information
When you access our network, we may collect general or precise location information. We may also collect general or precise location information when you
use some of our services and applications.
For our fixed home video, voice, internet, WiFi, and business services, all of which are inherently tied to the customer’s service address location, we collect
the customer’s home, business and/or service address in order to provide service to the devices that are physically located at those addresses. For our video
service, we use the collected information to deliver service to the physical address at which the customer’s receiver is located. For our wireline voice service,
we use the collected information to deliver service to the physical address at which the customer’s voice modem is located; we also collect call detail
information, including the call connection locations (including city, state, and country) and the call origin and destination locations, for account billing. For
internet and in-home WiFi, we use the collected information to deliver service to the physical address at which the modem and router are located and installed.
Charter also collects the public IP address of any device that connects to an in-home Advanced Home WiFi router in order to authenticate the device and allow
customers to assign security, parental or other controls to certain devices. We collect similar address information tied to equipment located at our commercial
customers’ service addresses. When a customer subscribes to Spectrum Mobile service, their billing address, as well as their core video, voice, or internet
account service address, if they subscribe to other Spectrum services, i.e., Spectrum Internet, is linked to their account for the same purposes.
For our out-of-home WiFi service and Spectrum applications, we may collect additional location information from your devices in order to authenticate,
connect, and deliver seamless connectivity when connecting to our out-of-home WiFi access points, using our mobile service, or connecting to a Spectrum
service from outside of your home via any WiFi access point or internet connection (e.g., if you are a video subscriber accessing content on your mobile
device, irrespective of whether you are in or outside of your home or connecting via Spectrum WiFi or Spectrum Internet, we may collect location information
in order to determine whether certain content is available to you based on your location). For our out-of-home WiFi access points, as well as the out-of-home
WiFi access points of our industry partners, we may collect information about the location of the out-of-home WiFi access point and device information,
including the public IP address assigned to the device connecting to the access point.
We may use this location data to develop, tailor, and market Spectrum’s own products and services , or enable targeted third-party advertising in partnership
with select advertising partners and providers.
Information Obtained from Third Parties
We may collect information from third parties for purposes related to delivering our products and services to you, for analytics and research, or for marketing
and advertising our own products and services, as well as for delivering third-party advertising on the Spectrum Platform.
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Information to verify data you have provided and from credit reporting agencies to determine your credit worthiness, credit score, and credit usage.
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Information from content providers and other platform providers when you use your Spectrum account to authenticate your use of Spectrum services
through that provider's platform or device.
Information from research consultants, marketing firms, data quality management solution firms, and programming partners to enhance our marketing
and advertising programs. Collected data may include demographic information, as well as personal interest data, to help us construct audience
segments, deliver advertising, and evaluate the effectiveness of a given advertising campaign.
HOW WE USE INFORMATION (back to top)
We use the information we collect to provide you with reliable, high quality products and services. We may also use the information we collect to provide you
and allow our business partners to provide you with relevant advertising. When required by applicable law, we will request your consent for certain uses of
your information. Depending on your state of residence, you may have certain rights to limit our use of information. Please see the state right sections below
for more information.
To Provide and Improve our Services, Products and Devices, Websites and Applications
We use the information we collect to:
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deliver, maintain and improve our products, services, websites, and applications;
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fulfill requests for new service or changes to your account or the products and services you already receive;
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create and administer a Spectrum account, including activating your service, billing, invoicing, and debt collection activities;
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authenticate or otherwise provide you access to your Spectrum products and services;
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provide updates, upgrades, repairs or replacements for any of our service-related devices or software used in providing or receiving services;
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manage and configure our device(s), system(s), and network(s);
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inform you of additional products and services that may be of interest to you;
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protect our rights, our personnel, our property, and the safety of others;
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maintain our accounting, tax and other records; and
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comply with applicable federal and state laws and regulations, as well as for the general administration of our business.
provide you with technical support and high quality customer service, including through the use of recorded or monitored communications between you
and our customer service agents;
understand how the service is being used, including through the creation of operational and marketing reports based on de-identified and/or aggregated
service usage information;
protect the security of the system, prevent fraud, detect unauthorized reception, use, and abuse of any Spectrum product, service, website or application,
and to enforce any Spectrum policy or applicable terms of service;
We may leverage automated decisionmaking tools or the power of artificial intelligence ("AI") to perform some or all of these actions as well as any of the
actions described in other parts of this section of the privacy policy. We do not engage in any automated decisionmaking related to the provision or denial of
financial or lending services, housing, insurance, education enrollment or opportunity, criminal justice, employment opportunities, health care services, or
access to essential goods and services.
To Communicate With You
We use the information we collect to deliver and personalize our communications with you, e.g., when responding to a survey or ordering a pay-per-view
event, we will use that information and information from your account to send you billing information, as well as recommendations for additional Spectrum
products or services that may be of interest to you and to provide you with a more personalized experience. We may also send you promotional
communications for products and services that may be of interest to you.
To Create Business and Marketing Reports
We use the information we collect to create business and marketing reports (the "Reports") to provide insights into what products and services our customers
are using, how long they are using our products and services, how some of our services are accessed, and what additional products and services may be of
interest to our customers.
We use these Reports for our own internal purposes, such as improving our products and services, determining what content to provide our customers,
measuring the effectiveness of our marketing and advertising, and other research and analytics. We may also share these Reports with third parties, as
described in " When and With Whom We Share Information." In some cases, we may provide Reports to a third party for the third party's own use. You should
review the "Your Choices" section of this Privacy Policy to understand the choices you have with respect to the sharing of this information.
Targeted Advertising
We may use the information we collect or that third parties collect from your visits to other online services to make the marketing and advertising you see on
the Spectrum Platform more relevant to you, as well as to market the Spectrum products and services on other websites and platforms. We may use partners to
assist with advertising, and in doing so, disclose your persistent identifiers such as your device ID, or other unique identifiers associated with your account. We
may also disclose your general or precise geolocation information or information associated with your browsing history. For information about how to limit
the use of information for these purposes, see the "Your Choices" section below.
Addressable Advertising on our Cable System Applications
We place some of the advertisements you see during live and on-demand video content on our cable system and video applications. Some of those
advertisements are placed in particular shows or channels; others are shown in particular geographic areas. Some of our cable advertisements will ask for your
permission to take certain actions, like mail you information or allow the advertiser to contact you. In some areas we will be able to address advertisements to
your household through our cable system that will be more relevant to your interests based on your Video Usage Information and/or Combined Information.
For information about how to limit the use of information for these purposes, see the "Your Choices" section below.
Third Party Online and App-Based Advertising and Customization
We may place "cookies" and other tracking technologies in your browser that contain information about you or your account when you set up a personalized
service or customize your settings and preferences on our websites or mobile applications. These technologies enable us to help diagnose problems with our
services, control the display of ads, track usage patterns, gather demographic information, analyze trends, conduct research, and otherwise administer the
Spectrum services. We do not store sensitive information such as your password, e-mail address or credit card number in these third party technologies.
In addition to the advertising we deliver, we allow third-party ad serving companies and other unaffiliated advertisers to display advertisements on our
websites and within some of our mobile applications. These third parties may collect information about you when you use the Spectrum websites and apps or
when you Interact with these third party advertisements. For information about how to limit the use of your information for these purposes, see the "Your
Choices" section below.
WITH WHOM WE SHARE INFORMATION (back to top)
Account Holders and Other Authorized Users
We may disclose certain information about a customer's account and use of a service or feature to the primary account owner only after appropriate
authentication. The primary account owner may also authorize other users to access certain information on the account, which may include information about
the primary account owner's use of the relevant service.
Charter/Spectrum Related Businesses
We may share information about you with other Charter and Spectrum related companies in order to provide the services you have requested or to which you
subscribe, or to make your Spectrum experience more streamlined, such as through combining account information into a single location for easier access.
Service Providers
We may disclose your information to service providers who perform business activities and functions on our behalf to support our interactions with you such
as billing and collections, payment processing, analytics and research, marketing and advertising, service delivery and customization, maintenance and
operations, and fraud prevention. These service providers are authorized to use your personal information only as necessary to provide these services on our
behalf.
Governmental Entities or Pursuant to Valid Legal Process
We may disclose personal information to comply with valid legal process, including subpoenas, court orders or search warrants. In some instances where there
is a valid legal request or an order for disclosure of information about you, we may notify you of such request or order and then it may be up to you to object
or take specific action to prevent any disclosures pursuant to those requests or orders.
If you subscribe to any Spectrum services, we may be required by law to disclose information about you, including information that personally identifies you,
your use of our services, and the content of your communications, to governmental entities upon receipt of valid legal process.
We may also disclose personal information when we believe it is necessary to protect our customers, employees, or property; in emergency situations; to
enforce our rights in court or elsewhere, or directly with you, for violations of service terms, conditions or policies; and/or as otherwise required by law.
Third Parties
We may sell to or share with third parties your personal information for their own marketing, advertising, or other commercial purposes. We may sell or share
your persistent identifiers such as device identifiers, IP address, video and/or internet usage data, and general or precise geolocation data. Depending on your
state of residency, you may be able to opt-out of this use of your personal information. Where required to do so by law, we will obtain your consent before
selling or sharing your personal information.
If you subscribe to our Spectrum Voice® service, your name, address and/or telephone number may be transmitted via Caller ID, published and distributed in
affiliated or unaffiliated telephone directories, and available through affiliated or unaffiliated directory assistance operators. We take reasonable precautions to
ensure that non-published and non-listed numbers are not included in the telephone directories or directory assistance services, although we cannot guarantee
that errors will never occur. Please note that Caller ID blocking may not prevent the display of your name and/or telephone number when you dial certain
business numbers, 911, 900 numbers or toll-free 800, 855, 844, 866, 877 or 888 numbers. But note that Spectrum Mobile does not publish directories of
customers' wireless phone numbers and we do not make those numbers available to others for listing in directories.
Some of the advertisements we display may invite interactive or transactional follow-up from you. When you interact and provide your consent, we may share
your contact information with the advertiser for the purpose of fulfilling your request. We may also share individually de-identified and/or aggregate
information, including our business and marketing reports, with third parties for their own purposes.
If we enter into a merger, acquisition, or sale of all or a portion of our assets, we may transfer or receive information about you, including information that
personally identifies you, as part of the transaction.
WHAT CHOICES YOU HAVE TO CONTROL THE USE OF INFORMATION BY SPECTRUM (back to top)
You have choices in controlling how we use and share your information for marketing and advertising purposes. For instance, you can always choose whether
to receive promotional emails or text messages. When you visit our websites, you may opt-out of interest-based advertising, and when you use our mobile
applications, you can limit the use of ad trackers. Visit our Privacy Preference page to manage your marketing communication and privacy preferences,
including, for example:
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to limit our use of your customer proprietary network information (“CPNI”) for marketing and advertising of our own products and services; and
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to be added to our marketing communication preferences list (e.g., "Do Not Call"), which will limit the marketing and advertising messages you receive
from us about Spectrum products and services;
to limit our use of your Video Usage Information, Combined Information, or our business and marketing reports to direct addressable advertisements or
interest-based advertisements to you as further described in the preference center.
Some of the preferences will only apply when you subscribe to Spectrum services and may require additional account information. If you make changes to
your contact information or get a new account, you will need to review and update your privacy preferences.
If you are a Spectrum customer and do not have access to Internet service, you may call us at the number provided on your monthly bill statement to be added
to any of these lists.
If you are not a Spectrum customer and would like to add your name to marketing opt-out lists, please call 833-845-3726.
Please note that even if you choose to limit the use of information or communications for marketing and advertising purposes, you may still receive general
marketing and/or advertising messages, in addition to service-related communications.
You may also opt-out of the sale or sharing of your personal information and targeted or cross-context behavioral advertising by broadcasting a universal opt
out signal, such as the Global Privacy Control (GPC), on the browsers and/or browser extensions that support the GPC where such mechanism is required
under applicable state privacy law.
For more information about privacy preferences visit our Privacy Preference page.
Cookies, Tracking Technologies, and Interest-Based Advertising
Some of our websites use certain web analytics services, such as Google Analytics and Adobe Analytics. These services use cookies or other tracking
technologies to help us analyze how users interact with and use the Spectrum websites, compile reports on the websites' activity, provide other services related
to website activity and usage, and help us identify and communicate with potential customers. The information generated by these web analytics services are
transmitted to and stored by those entities and are subject to their respective privacy policies. To learn more about Google Analytics and Adobe Analytics,
including how to opt-out of tracking of analytics, please visit the following links managed by Google (Google Cookies) and Adobe (Adobe Privacy Center).
Many of the third-party advertisers that place tracking tools on the Spectrum websites are members of programs that offer you additional choices regarding the
collection and use of your information. You can learn more about the options available to limit these third parties' collection and use of your information by
visiting the websites for the Network Advertising Initiative and the Digital Advertising Alliance, as well as the webpages for Facebook's ad preferences tool
and privacy policy.
Similarly, you can learn about your options to opt-out of mobile app tracking by certain advertising networks through your device settings. For more
information about how to change these settings for Apple or Android devices, see:
Apple: http://support.apple.com/kb/HT4228
Android: http://www.google.com/policies/technologies/ads/
You may also have the right in certain states to opt-out of the use of your personal information for interest-based advertising by Spectrum. For more
information, please visit the state rights sections of this Privacy Policy or the Privacy Preference page to opt-out.
Some of our Spectrum Platforms (e.g., our Spectrum TV application) may include Nielsen's proprietary measurement software, which will allow you to
contribute to market research, like Nielsen’s TV Ratings. To learn more about Nielsen’s privacy practices, including how you can opt-out of Nielsen’s
collection and use of this measurement data, please visit www.nielsen.com/digitalprivacy.
CPNI
When you initiate an interaction with one of our representatives, such as a phone call or a chat, we may ask for your oral consent to our use of your CPNI for
the purpose of providing you with an offer for other products or services, such as Spectrum cable video service. If you consent, we may use your CPNI for the
duration of that interaction to offer you those additional products and services.
If you subscribe to the Spectrum Voice® or Spectrum Mobile service, you have the option of allowing us to use the CPNI we have on file to provide you with
information about products and services or special promotions for other communications-related products and services to which you do not already subscribe.
You have the right to restrict this use of CPNI. If you opt-out of this use, you will experience no effect on your services. We will wait at least thirty days from
the date we first provide notice to you, as a subscriber of the Spectrum Home Phone service or Spectrum Mobile service, before we use your CPNI for this
purpose. During that time and at any time after, you may opt-out of our use of your CPNI for these marketing purposes by calling us at the number provided
on your monthly billing statement or visiting our Privacy Preference page.
HOW WE PROTECT YOUR INFORMATION (back to top)
We take seriously our responsibility to secure the information we collect and maintain. We use reasonable security, including technical, physical, and
administrative controls, to secure the information we collect and maintain. However, we cannot guarantee that these practices will prevent every unauthorized
attempt to access, use, or disclose Spectrum information.
You can help protect the privacy of your own information by using encryption and other techniques to prevent unauthorized interception of your personal
information. You are responsible for the security of your information that you transmit to us or view, download, or otherwise access when using unencrypted,
public or otherwise unsecured networks. For more information on things you can do to help protect the privacy of your own information, visit
www.spectrum.com/security or www.OnGuardOnline.gov.
HOW WE PROTECT CHILDREN'S PRIVACY (back to top)
We do not knowingly collect personal information from anyone under the age of 18. If you believe that a child under 18 years of age has provided us with
personal information, please contact us at the address below.
YOUR RIGHTS AND OUR LIMITATIONS ARE UNDER FEDERAL LAWS (back to top)
The Cable Act and Personally Identifiable Information
Section 631 of the Cable Communications Policy Act of 1984, as amended, (the "Cable Act") imposes certain limitations on our collection, use, and sharing of
information that personally identifies you when you subscribe to cable video and telecommunications services, or other services provided using the facilities of
the Spectrum cable system. The Cable Act provides you with the right to know about the personally identifiable information we collect about you and how we
use it; under what conditions and circumstances and the types of persons and entities to whom we may disclose personally identifiable information; how long
we maintain personally identifiable information; the limitation on our ability to collect and disclose personally identifiable information collected from the
cable system; and provides you with the right to request access to review and correct your personally identifiable information. Personally identifiable
information is information that identifies a particular person; it does not include de-identified or aggregate data that does not identify a particular person or
persons.
If you would like access to the personally identifiable information we maintain in our business records pursuant to the Cable Act, please send a written request
to your local Spectrum office or call us at the number provided on your monthly billing statement and we will make an appointment for you to visit during
normal business hours. You will only be permitted to examine records that contain personally identifiable information about your account and no other
account. If your review reveals an error in our records, we will correct it. We reserve the right to charge you for the cost of retrieving and photocopying any
documents that you request.
The Cable Act permits us to use the cable system(s) to collect personally identifiable information about our subscribers when it is necessary to render services
and to detect unauthorized reception or use of the Spectrum Cable Act Services. We may use the cable system to collect personally identifiable information
about a subscriber for additional purposes with a subscriber's prior written or electronic consent. The Cable Act also permits us to disclose personally
identifiable information if the disclosure is necessary to render, or conduct a legitimate business activity related to, the cable service or other services provided;
required by law or legal process; or limited to your name and address under a "mailing list" exception, as described in this Privacy Policy. We may sell or
share customer names and addresses with third parties for their own marketing or advertising purposes subject to your opportunity to opt-out of such activity.
When a government entity is seeking information about your selection of video programming, you have additional rights as described in the "Governmental
Entities or Pursuant to Valid Legal Process" subsection of "When We Share Information with Others."
If you believe that you have been aggrieved by any act of ours in violation of law, we encourage you to contact us to resolve your question or concern. You
may also enforce the limitations imposed on us by the Cable Act with respect to your personally identifiable information through a civil lawsuit in federal
district court seeking damages, attorneys' fees, and litigation costs. Other rights and remedies may be available to you under federal or other applicable laws as
well. Your Spectrum Residential Services Agreement contains your agreement that, to the extent permitted by law, any claims under the Cable Act may be
enforced in arbitration.
The Communications Act and CPNI
Section 222 of the Communications Act provides additional privacy protections for information about the quantity, technical configuration, type, destination,
location, and amount of your use of the Spectrum telecommunications services, and information about your Spectrum phone service that is contained on your
bill. This information, when linked to an identifiable customer of such service, is known as customer proprietary network information or "CPNI." CPNI does
not include a customer's name, address, and telephone number.
If you subscribe to Spectrum Voice® or Spectrum Mobile service, we have an obligation under federal law to protect the confidentiality of CPNI and to
provide you with information about how we use your CPNI and explain the choices you have. Those additional protections and the choices you have regarding
the use and sharing of such information are reflected in this Privacy Policy.
If you want access to the CPNI data we maintain about your account, we will provide a copy to you at the address of record for your account, or to any person
authorized by you, if we reasonably believe the request is valid. For telephone and online access to your CPNI, you must first authenticate your identity before
we can disclose CPNI to you or your authorized agent.
WHAT HAPPENS IF WE CHANGE THIS PRIVACY POLICY (back to top)
The most current version of our Privacy Policy is published and maintained at www.spectrum.com. The needs of our customers and the business may change
from time to time and, when that happens, we may need to modify this Privacy Policy. Any changes will be posted at this website. If we make any changes
that materially affect your rights or the ways in which we use or disclose information, we will attempt to notify you in advance through written, electronic or
other means using the information you have provided when setting up your account.
YOUR RIGHTS IF YOU LIVE IN CALIFORNIA (back to top)
If you are a California resident, please visit our California Consumer Privacy Rights page, where you can view our California Consumer Privacy Policy and
access information about your rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act ("CPRA"), and
other California privacy laws.
YOUR RIGHTS IF YOU LIVE IN MAINE (back to top)
If you are physically located in and billed by Spectrum for broadband internet access service received in the State of Maine, as a prospective, current, or
former subscriber of our broadband internet access service, you have certain rights with respect to the information we collect about you based on our provision
of broadband internet access service.
We will not discriminate against you if you exercise any of your rights under Maine law. This means that if you exercise any of your rights, Spectrum will not:
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deny you broadband internet access service;
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charge you a penalty; or
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offer you a discount based on your consent that we can use or share your broadband customer personal information.
YOUR RIGHTS IF YOU LIVE IN OTHER STATES WITH PRIVACY LAWS (back to top)
If you are a resident of Connecticut, Colorado, Florida, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Tennessee, Texas, or
Virginia, you may have additional rights with respect to the personal information we collect about you.
We may collect and use information about you as described in the "What Information We Collect" and "How We Use Information" sections of this Privacy
Policy, and we may disclose your information as described in the "With Whom We Share Information" section of this Privacy Policy. Where required by
applicable law, we will request your consent for the collection and use of your sensitive personal information or the sale of your information.
You also may have the following rights, subject to certain legal exceptions:
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The right to know and access what personal data a business has collected from or about them and how that data is used and shared;
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The right to delete their personal data;
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The right to correct inaccurate personal data;
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The right to receive a portable copy of the personal data previously provided to the business;
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The right to appeal a business's refusal to take action on a consumer's request to exercise their other nights;
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The right to withdraw your consent for the processing of sensitive data in certain circumstances,
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The right to opt-out of the collection of personal data through voice recognition features (Florida only); and
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The right to request a list of third parties with whom we may disclose your personal information (Minnesota and Oregon only);
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The right to non-discrimination and equal service for exercising their consumer data rights.
The right to opt-out of the processing of personal data for targeted advertising purposes, the sale of personal data, and profiling in furtherance of
decisions that produce legal or similarly significant effects concerning the consumer;
How to make a consumer request: You can make a request to exercise one or more of your consumer privacy rights via our online verifiable consumer request
submission form located on our State Consumer Privacy Rights page or by calling our toll-free number at (844) 979-1794.
You may authorize another person to make a verifiable consumer request on your behalf, and parents and guardians may submit requests on behalf of their
minor children. The authorized agent should submit the request using our online submission form dedicated to authorized agent requests available on our
Consumer Authorized Agent Consumer Request on State Consumer Privacy Rights page. As part of the verifiable consumer request and authorized agent
request process, Spectrum will use reasonable efforts to verify your identity, as well as the identity of your authorized agent to ensure that your agent has been
properly authorized by you to request information on your behalf. If Spectrum denies your verifiable consumer request, you can appeal that initial denial using
the same methods identified above for the original submission of the request.
In addition, Spectrum offers many choices to help you manage your privacy and ensure that you have meaningful choice. You can manage your privacy
preferences by visiting our Privacy Preference page.
USERS OUTSIDE THE UNITED STATES (back to top)
Our Website and services are meant for residents of the United States. If you use our Websites outside of the United States, you understand and consent to the
transfer of your personal information to, and the collection, sale, processing, and storage of your personal information in, the United States. The laws in the
United States regarding personal information may be different than the laws of your country.
HOW TO CONTACT US WITH QUESTIONS ABOUT THIS PRIVACY POLICY (back to top)
Questions about Spectrum's privacy practices should be sent to:
Charter Communications, Inc.
Attn: Legal - Privacy and Cybersecurity
400 Washington Boulevard
Stamford, CT 06902
You may also contact the Legal - Privacy and Cybersecurity team at PPRLegal_Privacy_and_Cybersecurity@charter.com or contact your local customer
service office at the phone number listed on your monthly bill statement or by visiting our website at www.spectrum.com.
ADDITIONAL PRODUCT AND SERVICE-SPECIFIC INFORMATION YOU NEED TO KNOW (back to top)
Spectrum Mobile Applications
When you use Spectrum mobile applications, we may also automatically collect information about the devices you use to access the application or our services
and the content you view. The information we may automatically collect depends on how you access the services and content and includes:
•
information related to the use and operation of the App;
•
device information (e.g., device identifier, mobile device number, advertising identifier, MAC address, carrier, operating system, ISP, IP address);
•
usage data associated with how you interact with the App;
•
configuration data for any WiFi enabled device you may use to access the App;
•
information related to your WiFi and cellular connections (e.g., data usage, network performance, signal strength, throughput, latency); and
•
location information, including precise geolocation information, such as your service address and the location of a device in which you have installed the
App.
Our location-based features are based on the location of your Spectrum service account and the general or precise location of a device in which you have both
installed a Spectrum mobile application (e.g., the Spectrum TV Application, My Spectrum Mobile App, Connection Manager) (each individually an "App")
and have enabled location services. If you do not want the App to collect your device's precise geolocation, you can disable location services on your device
using the device settings. Please note that location data will be collected when your location service is enabled for this App when the App is running in the
foreground, background, or even if you are not directly using the application depending on your device.
Some of the App's features are only available while you are on the Spectrum network or when connecting from your home WiFi account. The App will use
your IP address and other information to determine whether you are on or off the Spectrum network or connecting via your service account.
Spectrum Careers Websites and Job Applicant Tools
Our careers websites and job applicant tools provide interested candidates and prospective employees with leads in their job search, as well as a place to apply
for an open position and track their application status. In order to join the Spectrum Talent Network, you must provide certain contact information, such as
your name and email address, which Spectrum uses to send job alerts and relevant communications and updates. If you no longer want to receive
communications from the Spectrum Talent Network team, you can unsubscribe at any time. Our job applicant tools also collect additional from you associated
with your job application, such as your educational background, employment history, and resume or other uploaded documents. If you would like to view,
access, update or delete your personal information maintained within our careers websites and job application tools, please visit those sites directly.
Date and Time of Acceptance: [07/18/2025 04:02 PM UTC]
SPECTRUM BUSINESS MOBILE SERVICES AGREEMENT
THIS SPECTRUM BUSINESS MOBILE SERVICES AGREEMENT ("AGREEMENT") GOVERNS YOUR USE OF SPECTRUM BUSINESS'
BUSINESS MOBILE SERVICE AND INCLUDES A BINDING ARBITRATION PROVISION IN THE SPECTRUM BUSINESS SERVICES
AGREEMENT, WHICH PROVIDES THAT: (1) THE PARTIES DESIRE TO RESOLVE ANY CONTROVERSY OR CLAIM ARISING OUT OF OR
RELATING TO THE SERVICES THROUGH ARBITRATION; AND (2) BY AGREEING TO ARBITRATION, CUSTOMER IS GIVING UP VARIOUS
RIGHTS, INCLUDING THE RIGHT TO TRIAL BY JURY AND TO BRING CLAIMS AS CLASS ACTIONS.
Charter Communications Operating, LLC, through its affiliates ("Spectrum Business"), is pleased to provide its business mobile service to you ("Customer")
in accordance with these terms and conditions which incorporate and include the Spectrum Business Services Agreement ("Services Agreement"), including
any and all service-specific terms of service, the Spectrum Business Privacy Policy, and the Spectrum Mobile Acceptable Use Policy, as they may be changed
from time to time (collectively, "Service Terms”), all of which may be found at https://www.spectrum.com/policies/terms-of-service, under "Terms of
Service/Policies" and "Your Privacy Rights."
Customer's signature on a work order and/or other form of signature or action indicating intention to use (e.g., online acceptance, e-signature or breaking the
seal on the box of a self-installation kit), and/or Customer's use of Spectrum Business' Business Mobile Service, including all features, applications, and online
portals associated therewith (collectively, "Business Mobile Service" or "Service"), shall be deemed acknowledgement that Customer has read and agreed to
the Service Terms. Spectrum Business may change its prices, fees, the Service, and/or the Service Terms. Customer's continued use of the Services after notice
of the change shall be considered Customer's acknowledgement and acceptance of the change, and the most-recent version of this Agreement controls
Customer's relationship with Spectrum Business and Spectrum Business' provision of Business Mobile Service to Customer. Customer may not modify this
Agreement or the Service Terms by making any typed, handwritten, or any other changes to it for any purpose. This is a binding legal document. Unless
specifically set forth herein, capitalized terms shall have the meaning set forth in the Spectrum Business Services Agreement.
Customer must activate all Business Mobile Services ordered. Spectrum Business shall have no liability whatsoever if the Customer does not activate such
Services. Any user who does not agree to be bound by the Service Terms should immediately stop their use of the Business Mobile Service and notify
Spectrum Business' Customer Service Department at (855) 236-1545 to terminate the Business Mobile Service. Terms that are initially capitalized but are not
defined, will have the defined meaning given to them in the other documents referenced above.
Spectrum Business regularly updates and amends its Service Terms. Customer should consult Spectrum Business' website https://www.spectrum.com/business
to ensure Customer remains in compliance.
1. Services Provided: Customer's Business Mobile Service includes mobile voice and data services (via cellular and Spectrum WiFi), messaging and any
other features and services set forth in the Customer’s Mobile Service Plan, any optional services Customer purchases from Spectrum Business, such as
international calling and roaming for which additional charges or terms may apply, and any equipment Customer purchases from Spectrum Business or
Spectrum Business provides to Customer for use with the Business Mobile Service, such as a phone, handset, tablet, smart watch, wearable, Subscriber
Identity Module ("SIM") card, accessory or other mobile device (individually a "Device" or collectively "Devices"). Customer's Business Mobile Service plan
includes monthly allowances and features, the geographic area(s) or location(s) where Customer can use the Business Mobile Service ("Coverage Area"), and
monthly and pay-per-use charges. Customer should consult Spectrum Business' website at https://www.spectrum.com/business/mobile for information
concerning Spectrum's Business Mobile Service plans and devices.
Exclusively for Businesses: Business Mobile Services are offered to businesses only and are not available for residential use.
Spectrum Business will provide Business Mobile Service, to Customer as long as Customer has purchased or is purchasing a Spectrum Business Internet
Service ("Internet Service"). Internet Service is a separate service from Business Mobile Service, provided over a separate network, and access to and use of
Internet Service by a Device or by any other Customer device via WiFi or otherwise is not a part of the Business Mobile Service. Other services that Customer
receives from Spectrum Business, including Internet Service, Spectrum Business TV™ or Spectrum Business Voice™, are subject to the applicable
agreement(s) between Customer and Spectrum Business related to those services. Additional charges, terms and/or restrictions may apply if Customer does not
maintain Internet Service or other Spectrum Business services.
The cellular network used to transmit the voice, text, and data services are owned and operated by a licensed commercial mobile network operator(s) and not
Spectrum Mobile; however, a portion of the cellular network used to transmit data service is owned and operated by Spectrum Mobile.
2. Acceptance: Customer accepts this Agreement in any of the following ways: agreeing in writing by work order, email, online, or in person; paying for the
Business Mobile Service or Device; or activating or attempting to use the Business Mobile Service or Device. Customer also represents that it is planning to
use the Business Mobile Service for business (i.e., non-residential) purposes. Customer agrees that it is responsible for access or use of the Business Mobile
Service and, Devices, and payment of all charges incurred on Customer's account by any user of Customer's Business Mobile Service. By accepting this
Agreement, Customer is agreeing to every provision of this Agreement whether or not Customer has read it.
3. Cancellation: Spectrum Business Mobile Service shall continue until such time as terminated by Customer, which shall be effective upon notice, or
terminated by Spectrum Business for breach (including nonpayment) of the Service Terms or otherwise terminated by Spectrum Business in accordance with
the Service Terms. Customer must notify Spectrum Business' Customer Service Department at (855) 236-1545 to terminate Spectrum Business Mobile
Service. Upon termination, and subject to any restrictions under applicable law, Customer shall be responsible for the full monthly charge for Spectrum
Business Mobile Service, and any applicable fees, without proration, regardless of the date Customer terminated Business Mobile Service. Customer is
responsible for all charges incurred through the end of Customer's Business Mobile Service, including any remaining Device charges.
Nonpayment or cancellation of Business Mobile Service may affect other services or agreements that Customer has with Spectrum Business, including
promotional bundling packages for other Spectrum Business services. If Customer cancels all Spectrum Business services, any remaining Business Mobile
Service and/or Device balance will be charged to Customer's specified bank account, credit card or debit card, as applicable, during the next billing cycle.
4. Business Mobile Service Functionality: The Device uses radio transmissions to access the Business Mobile Service. If Customer's Device is not in range
of a transmission signal the Business Mobile Service may not work. The availability and quality of Business Mobile Service may be affected by many things,
including the Business Mobile Service plan purchased, the Device, not using the most current device operating system, the operator of the mobile network,
Customer's monthly usage, network capacity, network or Internet congestion, server speeds of websites, network outages, network management policies,
terrain, buildings, foliage, weather, actions of third parties, or other similar issues, and Spectrum Business does not guarantee the availability of the mobile
network or the service speeds.
Additionally, under certain circumstances, Spectrum Business may reduce Customer data or streaming speeds, mobile hotspot speeds (i.e., the ability to use
the Device as a mobile hotspot for other devices), video resolution, after the Customer reaches certain data usage levels, in accordance with the terms of
Customer's Business Mobile Service plan (as described at https://www.spectrum.com/mobile). Accordingly, actual speeds of the Business Mobile Service will
vary. Business Mobile Service that relies on location information, such as Enhanced 911 ("E-911"), which can provide the 911 operator with a person's
location, and Global Positioning Satellite ("GPS") navigation, depend on a Device's ability to acquire satellite signals (typically not available indoors) and
service coverage. Customer may be unable to use its Device in any manner, including to call 911, while the Device is receiving a software update until the
software update is complete.
Customer's Device may automatically connect to Spectrum WiFi and/or Spectrum Authorized WiFi services, including the WiFi network in Customer's
business location that is connected to Spectrum Internet Service or other available Spectrum Business WiFi. When Customer's Device is connected to
Spectrum WiFi, including the Spectrum WiFi network in Customer's business location that is connected to Customer's Spectrum Internet Service or any other
WiFi that connects to Spectrum Internet Service, such Device is accessing Spectrum Business Internet Service and is subject to the terms and conditions of the
applicable Spectrum Business Internet Service agreement. Connection of a Device to WiFi is not subject to the data usage policies, including any reductions in
transmission speed, applicable to Business Mobile Service and described in Spectrum's Mobile Service Broadband Disclosures
https://www.spectrum.com/policies/mobile-broadband-disclosure. Speed limitations on the use of Spectrum Business WiFi will apply to Business Mobile
Service customers who discontinue Spectrum Business Internet Service. More detail on the terms and conditions of Spectrum Business Internet Service is set
forth in the Spectrum Business Internet Agreement https://www.spectrum.com/business/terms. Customer's connection to WiFi may be affected by a variety of
factors, including the Device, interference (from other devices, buildings, or other wireless signals), or distance from WiFi hotspots, including the WiFi
network in Customer's business location. Disabling the automatic WiFi connection feature may limit the availability of certain Business Mobile Service
features and/or reduce Customer's utilization of Spectrum Business Internet, Services which provides Customer with unlimited access to data, thereby
increasing Customer's monthly Business Mobile Service data usage.
Depending upon Customer's Business Mobile Service plan, increased Business Mobile Service data usage may increase Customer's monthly charges or,
impact Customer's Business Mobile Service, performance or quality after Customer reaches certain download levels. For more information about Spectrum
Business Mobile Service Plan, see https://www.spectrum.com/business/mobile.
5. Mobile Device: Customer's Device must comply with Federal Communications Commission regulations, be certified for use on the network which
Spectrum Business provides Business Mobile Service, unlocked, and be compatible with Customer's Business Mobile Service. Customer should consult
Spectrum Business' website (http://www.spectrum.com/business/mobile) for information on Customer provided devices that are supported by Spectrum
Business. Spectrum Business does not support Devices that are locked by another mobile network operator or that have been or become reported as lost or
stolen.
Devices purchased from Spectrum Business may include pre-installed applications or software that manages wireless connections. Spectrum Business may
change a Device's software, applications, or programming remotely, with or without notice to Customer. This could affect Customer's stored data, or how
Customer has programmed or uses its Device. By activating Business Mobile Service that uses a SIM card or electronic SIM (“eSIM”), Customer agrees
Spectrum Business owns the intellectual property and software in the SIM card, that Spectrum Business may change the software or other data in the SIM card
without notice and that Spectrum Business may utilize any capacity in the SIM card for administrative, network, business, and/or commercial purposes.
Devices may not work with another mobile service and other mobile operators may not accept a Device on their networks.
Spectrum Business does not manufacture any Device that Customer selects to use with the Business Mobile Service, including Devices Spectrum Business
provides. Spectrum Business is not responsible for any defects, acts, omissions, or other problems with a Device. Customer should check with the Device's
manufacturer to determine whether there are any warranties on a Device. Device performance may vary based on Device specifications (for example, a
Device's operating system, software, memory, and storage), and Device performance may impact access to Business Mobile Service.
If Customer purchased a Device from Spectrum Business, it may have been programmed with a Device or SIM lock which will prevent it from operating with
other compatible mobile operators' services. If Customer wishes to use their Device with the service of another mobile operator or Customer wishes to
exchange their Business Mobile Service between two Spectrum Business-supported Devices, upon request, Spectrum Business will provide reasonable
assistance to unlock the Device or to exchange their Business Mobile Service between the two Spectrum Business-supported Devices, provided that Customer
meets certain criteria, including but not limited to: (a) Customer has paid for each Device in full; (b) the Device has been active for more than sixty (60) days
and is in good standing (i.e., it has no past due amount or unpaid balance owed to Spectrum Business); and (c) none of the Devices have been reported lost or
stolen.
Customer is responsible for the security of any Device connected to the Business Mobile Service, including any data stored on the Device, and maintaining
virus and other Internet security protections when accessing third-party products or services. Customer is free to download and use content and applications on
the Device that are not provided by Spectrum Business but at Customer's own risk. Some applications provided by Spectrum Business as part of the Business
Mobile Service cannot be uninstalled from the Device.
6. Using Data Service: Business Mobile Service and Devices may allow Customer, among other things, to access the Internet, email, text, take pictures and
video, use Spectrum Business' Mobile Hotspot Service, download and play games, video, music, graphics, sound, applications and other materials ("Content"),
or send Content elsewhere. Video streaming resolution varies by Spectrum Mobile Service plan, as described at https://www.spectrum.com/business/mobile.
Video resolution may be reduced in the event Customer's usage exceeds the thresholds set forth in Customer's Mobile Service plan (as described at
https://www.spectrum.com/business/mobile). Subject to network management practices of Spectrum Business and its mobile operator(s), Spectrum Business
does not control the Content that Customer accesses or creates on a Device. Content may be: (1) unsuitable for children/minors; (2) unreliable or inaccurate; or
(3) offensive, indecent, or objectionable. Customer is solely responsible for evaluating the Content accessed or created by Customer or anyone else through the
Device and/or the Business Mobile Service.
Content from third parties may also harm a Device or its Software (defined below). Spectrum Business is not responsible for any Content, or any damage
caused by any Content, that Customer accesses or creates through the Business Mobile Service, that Customer loads on a Device, or that Customer requests
that Spectrum Business representatives access and load on a Device.
Content from third parties or applications that Customer downloads or activates (e.g., Visual Voicemail) may also be subject to additional terms of service.
Policies regarding intellectual property, privacy and other terms of use may differ from these Terms of Service, and Customer may be bound by such policies
or terms when Customer visits third party sites, downloads or uses third party services, or downloads or activates applications. Access or use of applications or
Content may increase a Customer's monthly Spectrum Business Mobile Service data usage, and depending upon the Customer's Business Mobile Service plan,
increased data usage may impact performance or quality after reaching certain download levels. For more information about Spectrum Business Mobile
Service plans, see http://mobile.spectrum.com. It is Customer's responsibility to read the rules or service agreements with each Content provider or service
provider, for each application. Any information Customer involuntarily or voluntarily provides to third parties is governed by their policies or terms.
SPECTRUM BUSINESS IS NOT A PUBLISHER OF THIRD-PARTY INFORMATION, APPLICATIONS, OR OTHER CONTENT AND IS NOT
RESPONSIBLE FOR ANY OPINIONS, ADVICE, STATEMENTS, OR OTHER INFORMATION, SERVICES, OR GOODS PROVIDED BY THIRD
PARTIES.
7. Software License: A Device's "Software" includes its software interfaces, documentation, data, Content and applications, as each may be updated or
replaced by feature enhancements or other updates. Spectrum Business grants Customer a non-exclusive and non-transferable license or sublicense to use
Software, in accordance with the applicable Software licensing terms. No rights are granted to source code. A Device's Software is licensed to Customer by
Spectrum Business for Customer's personal, lawful, noncommercial use on its Device only.
Except as permitted by applicable law, Customer may not assign, transfer, sublicense, copy, reproduce, redistribute, resell, modify, decompile, attempt to
derive the source code of, or reverse engineer all or any part of the Software, or alter, disable or circumvent any digital rights management security features
embedded in the Software. The Software may not be transferred from one Device to another Device. Customer may not create derivative works of all or any
part of the Software. Customer agrees that the Software contains proprietary Content and information owned by Spectrum Business, its licensors, and/or other
third parties. Spectrum Business, its licensors, and such other third parties reserve the right to change, suspend, terminate, remove, impose limits on the use or
access to, or disable access to, the Software at any time without notice and will have no liability for doing so.
Third party operating system software and pre-installed software not provided by Spectrum Business are subject to the licensing agreements of such parties.
8. Using Business Mobile Service: The mobile network on which Spectrum Business provides the Business Mobile Service is a shared resource that is
managed for the benefit of all its users and is a separate network from the network on which Spectrum Business provides Internet Service. Certain activities
and uses of Business Mobile Service and uses of the network by an individual customer or group of customers can negatively affect the use and enjoyment of
the network by others. Therefore, certain activities and uses of the Business Mobile Service are permitted and others are not.
Permitted Activities: The Business Mobile Service is intended to be used for the following permitted activities: (i) web browsing; (ii) email; (iii) voice calls;
(iv) video calls; (v) messaging; (vi) streaming music; (vii) uploading and downloading applications and Content to and from the Internet and third party stores;
and (viii) using applications and Content without excessively contributing to network congestion. Customer agrees to use the Business Mobile Service only for
such permitted activities.
Prohibited Activities: The Business Mobile Service is not intended to be used in any manner which has any of the following effects including, but not limited
to the following which are strictly prohibited: (a) conflicts with applicable law; (b) hinders other customers' access to the mobile network; (c) compromises
network security or capacity; (d) excessively and disproportionately contributes to network congestion; (e) adversely impacts network service levels or
legitimate data flows; (f) degrades network performance; (g) causes harm to the network or other customers; (h) results in non-standard calling patterns or
practices (auto-dialing, high-volume call forwarding, equipment hacking or hijacking); (i) is in excess of Customer's credit limit or Business Mobile Service
plan limit (as described at https://www.spectrum.com/business/mobile); (j) results in misuse or excessive use of the Business Mobile Service, where excessive
use constitutes use above those levels or patterns consistent with at least 98% of the Spectrum Business customers on a particular plan; (k) is sold, resold,
assigned, shared, licensed or otherwise provided to or utilized either alone or as part of any good or service; (i) tampers with, reprograms, alters or otherwise
modifies a Device to circumvent any of Spectrum Business' policies or violate anyone's intellectual property rights; (m) defeats, obstructs, or penetrates, or
attempts to defeat, obstruct or penetrate the security measures of the mobile network or systems, another entity's network or systems, or the accounts of others;
or (n) connects a Device to a separate computing device (such as a computer, Smartphone, eBook or eReader, media player, laptop, or other devices with
similar functions) through use of connection kits, applications, devices or accessories (using wired or wireless technology) unless Customer is using the mobile
device hotspot or bluetooth.
The Business Mobile Service may be used only for lawful purposes. Customer will not use or allow others to use the Business Mobile Service in any manner
that is in violation of any applicable federal, state, local or international laws or regulations or to promote, engage in, or enable illegal activity or conduct that
violates or infringes upon the rights of any person. Transmission or distribution of any material in violation of any applicable law or regulation is prohibited.
This includes, without limitation, material protected by copyright, trademark, trade secret, or other intellectual property right used without proper
authorization, and material that is obscene, illegal, defamatory, constitutes an illegal threat, or violates export control laws. Spectrum Business may block calls
or data transmissions that are made to, or received from, certain countries, cities or telephone exchanges, or that use certain authorization codes if, in its sole
discretion, Spectrum Business deems it reasonably necessary to prevent non-standard, excessive, unlawful or fraudulent use of the Business Mobile Service.
Furthermore, use of the Business Mobile Service to impersonate a person or entity or to engage in fraudulent activities is not permitted.
SPECTRUM BUSINESS RESERVES THE RIGHT AT ITS SOLE DISCRETION TO IMMEDIATELY SUSPEND, TERMINATE, OR RESTRICT USE OF
BUSINESS MOBILE SERVICE WITHOUT NOTICE IF SUCH USE VIOLATES THE RESTRICTIONS IN THIS SECTION 8.
9. Roaming and International Charges: Roaming means coverage on another mobile network operator's network ("Roaming"). Customer's Business Mobile
Service may be used for international talk, text, and/or data service and Roaming. Spectrum Business may limit or restrict international talk, text, and/or data
service and Roaming until after other Spectrum services have been activated. Business Mobile Service originated or received while outside a Business Mobile
Service plan's included Coverage Area is subject to Roaming charges. Whether a Device can roam depends on Customer's Device, the Business Mobile
Service plan, and the availability of Roaming coverage. Certain Business Mobile Service may not be available or work the same when Roaming (for example,
data services, voicemail, or call waiting). Use of the Business Mobile Service while Roaming is also dependent on the Roaming provider's support of
applicable network technology and functionality. There may be higher rates and extra charges (including charges for long distance, tolls, or calls that do not
connect) for international talk, text, and/or data service or when Roaming. Customer may or may not be informed that he or she is Roaming or subject to
international talk, text, and/or data service or of the associated costs; however, if Customer is not informed of the foregoing associated costs, they are still
responsible for any charges. Spectrum Business will immediately charge Customer’s specified bank account, credit card or debit card, as applicable, when
Customer’s Roaming usage reaches the Maximum Roaming Amount as set forth on www.spectrum.com/mobile/plans/international. Roaming may be limited
or not available if more than half of Customer's monthly Business Mobile Service usage during a consecutive sixty (60) day period is outside the Customer's
Business Mobile Service plan's included Coverage Area. Additionally, Spectrum Business may block the use of voice, text, and/or data service while Roaming
within certain countries as Spectrum Business deems reasonably necessary to prevent non-standard, excessive, unlawful or fraudulent use of Business Mobile
Service.
10. Lost or Stolen Device: Customer agrees to call Spectrum Business immediately if its Device is lost or stolen so that the Business Mobile Service can be
suspended to keep someone else from using it. If Customer's Device is used after the loss or theft but before Customer reports it, and Customer wants a credit
for any charges for that usage, Spectrum Business will review the account activity and any other information that Customer would like Spectrum Business to
consider that the charges were not authorized. Customer may be asked to provide or submit information to support the claim. Spectrum Business may add the
Device to the national "lost and stolen list," to prevent the Device from being used on any mobile operator's network. Customer may be held responsible for
the charges if he or she delays reporting the loss or theft without good reason, but Customer does not have to pay any Business Mobile Service charges
Customer disputes while they are being investigated. A lost or stolen Device does not release Customer from their payment obligation under any Device
Payment Plan or Lease Plan.
California Customers Only: Although Customer is not liable for charges Customer did not authorize, Spectrum Business considers the fact that a call was
placed from Customer's Device as evidence that the call was authorized. Unauthorized charges may include calls made to or from Customer's Device after it
was lost or stolen. If Customer does not report the loss or theft promptly, Customer may be responsible for the Business Mobile Service used until the incident
is reported. Once reported to Spectrum Business that the Device is lost or stolen and the Device is suspended, Customer will not be responsible for subsequent
charges incurred by that Device. If Spectrum Business has not given Customer a courtesy suspension of any recurring monthly charges during the past year,
Spectrum Business will give Customer one (1) such suspension for thirty (30) days or until Customer replaces or recovers the Device, whichever comes first.
11. Privacy & Information on a Device: As described in the Spectrum Business Privacy Policy and the Spectrum Business Services Agreement, Spectrum
Business, along with its partners, may collect technical and service information from all Business Mobile Service users during Spectrum Business' provision of
Business Mobile Service or from Customer's Device. Such information may include Business Mobile Service plan and feature information, application
download and usage information, Device or equipment information, network traffic or performance information, Business Mobile Service usage information,
diagnostic data (including Device performance, signal strength, dropped call, data failure or battery strength information), and Location Information (defined
below). Spectrum Business may use such technical and service information to provide mobile voice and data services, and to improve Customer's network
experience and the quality of Customer's mobile experience. The Spectrum Business Privacy Policy can be found on Spectrum Business' website at
https://www.spectrum.com/policies/terms-of-service, under "Terms of Service/Policies" and "Your Privacy Rights". The Spectrum Business Privacy Policy
may be updated or modified from time-to-time by Spectrum Business, with or without notice to Customer.
A Device can contain sensitive, personal information. Spectrum Business is not responsible for any information stored on a Device, including sensitive or
personal information. Spectrum Business recommends that Customer safeguard any sensitive or personal information whether or not the Device is out of
Customer's possession or control. By submitting a Device to Spectrum Business, Customer agrees that Spectrum Business employees, contractors, or vendors
may access all of the information on a Device. If Customer exchanges, returns, or recycles a Device through Spectrum Business, Customer must remove all
data and information from the Device before Customer provides it to Spectrum Business.
12. CPNI: Information relating to Customer calling details ("Calling Details"), including the quantity, configuration, type, destination and amount of Business
Mobile Service usage by Customer, and information contained in Customer's bills (collectively, "Customer Proprietary Network Information" or "CPNI"),
that is obtained by Spectrum Business pursuant to its provision of Business Mobile Service will be protected by Spectrum Business as described herein, in the
Spectrum Business Privacy Policy, and in accordance with applicable federal and state requirements. Notwithstanding the foregoing, the following shall not be
CPNI: aggregated and/or compiled information that does not contain Customer-specific references, even if CPNI was used as a basis for such information.
Spectrum Business may use and disclose Calling Details and CPNI when required by applicable law. Spectrum Business may use Calling Details and CPNI
and share (including via email) Calling Details and CPNI with its partners and contractors, as well as with Customer's employees and representatives, without
Customer consent: (i) to provide services and bills to Customer; (ii) pursuant to applicable law; (iii) to protect the interests of Spectrum Business, Customer,
and related parties in preventing fraud, theft of services, abuse, harassment, and misuse of telephone services; (iv) to protect the security and integrity of
Spectrum Business' network systems; and (v) to market additional Spectrum Business services to Customer that are of the same category as the services that
Customer purchases from Spectrum Business.
Spectrum Business will obtain Customer's consent before using Calling Details or CPNI to market to Customer Spectrum Business services that are not within
the categories of Services that Customer purchases from Spectrum Business. Customer agrees that Spectrum Business will not be liable for any losses or
damages arising as a result of disclosure of Calling Details or CPNI in accordance with this Agreement.
Spectrum Business will respond to Customer requests for Customer Calling Details only in compliance with Spectrum Business' then-current authentication
requirements and applicable law. Such authentication requirements may require Customer to obtain a secure password, which may be required for both online
and telephone requests for Calling Details. Spectrum Business will notify Customer of any requests to change account passwords, activate online account
access, and change Customer's account address of record. Spectrum Business may provide such notice by voicemail, by email, or by regular mail to
Customer's prior account address of record.
Customer may identify a person or persons who are authorized to request Calling Details by executing an Agency Letter provided by Spectrum Business upon
request. Customer is responsible for ensuring that Spectrum Business receives timely notice of any changes to the list of authorized individuals identified in
the Agency Letter. Spectrum Business will not be liable to Customer for any disclosure of Calling Details (including CPNI) that occurs if Spectrum Business
has complied with the Agency Letter.
13. Monthly Service Fee: Immediate Charge: Customer agrees to pay the monthly service charge for Business Mobile Service. Customer agrees that
Spectrum Business may charge Customer for Roaming charges (e.g., international roaming) and Customer agrees to pay for such charges by authorizing
Spectrum Business to immediately charge Customer’s specified bank account, credit card or debit card, as applicable. Applicable taxes and regulatory fees
attributable to Business Mobile Service are included in the recurring monthly service charge. Applicable taxes on equipment sales and one-time charges,
described below, are billed separately from the monthly service charge. Spectrum Business reserves the right to increase or decrease any fee or charge
associated with Business Mobile Service. Business Mobile Service shall be terminated in the event Customer does not pay. Usage and monthly fees will be
billed as specified in Customer's Business Mobile Service plan (described at https://www.spectrum.com/business/mobile). Depending on Customer's Business
Mobile Service, charges for additional services may include operator and directory assistance, voicemail, call forwarding, data calls, texts, Internet access,
international calling and roaming.
Spectrum Business may charge activation, prepayment, reactivation, program, Device, Lease Plan, installment plan charges, or other fees to establish, change,
or maintain Customer's Business Mobile Service. Certain transactions may also be subject to a charge (for example, convenience payment, changing phone
numbers, or handset upgrades). Spectrum Business will notify Customer if any of these fees apply to the requested transaction.
To determine Customer's primary place of use ("PPU"), and which jurisdiction's taxes and assessments to collect, Customer is required to provide Spectrum
Business with Customer's business location's street address. If Customer does not provide Spectrum Business with such address, or if it falls outside of
Spectrum Business' Coverage Area, Spectrum Business may reasonably designate a PPU within the Coverage Area for Customer. Customer must operate and
have a mailing address within Spectrum Business' Coverage Area. If Customer intends to use a Device at an alternate address, Customer must update the PPU
for Customer's account by contacting Spectrum Business at (855) 236-1545.
14. Billing: Customer will be billed on a monthly basis for recurring Business Mobile Service and Device charges (e.g., service plan fees, features, prepaid
usage, Spectrum Business Mobile Device Payment Plan, Lease Plan, and any Device Protection Plan purchased), and for usage charges (e.g., data,
international calling, and Roaming) (collectively, "Service Charge"). Customer will be billed and immediately charged when Roaming exceeds the Maximum
Roaming Amount.
Charges for Roaming and international data may not appear on a billing statement during the bill cycle when the calls and/or data usage were incurred due to
delays in receiving and reviewing such records. If Customer receives Business Mobile Service or a Device under a promotion, after the promotional period
ends the then-current market prices for Customer's Business Mobile Service or Device will apply. If Spectrum Business fails to present a Service Charge in a
timely manner, such failure shall not constitute a waiver of the charges for the Business Mobile Services to which it relates, and Customer shall be responsible
for and pay such Service Charges when invoiced in accordance with these payment terms.
For charges based on the amount of time used or for data sent or received, Spectrum Business will round up any fraction to the next full minute or, depending
on how Customer is billed for data usage, the next full gigabyte ("GB"). For outgoing calls, usage time starts when Customer first presses 'SEND' (or similar
key) or the call connects to a network; and for incoming calls, it starts when the call connects to a network (which may be before it rings). Usage time may end
several seconds after Customer presses 'END' (or similar key) or after the call disconnects. For calls made on the mobile network, Spectrum Business will
charge only for calls that are answered, including by machines. Usage cannot always be processed right away and may be included in a later bill.
Customers with an unlimited Business Mobile Service plan will pay a monthly fee for the Service in accordance with the terms of such plan. For Customers
with a Business Mobile Service plan based on the amount of time used and/or data sent or received, Customer will be charged for all data sent, received,
consumed by and/or used on Customer's account, including, without limitation, data consumed by applications (including any Business Mobile Service and/or
other Spectrum Business applications), widgets, multi-media messaging, tethering, uploading, downloading, streaming Content, Internet access (including
accessing corporate intranets, email and individual productivity applications), GPS and location services, and Voice over Internet Protocol (including any
network overhead and/or Internet Protocol overhead associated with Content sent or received).
At the end of each bill cycle, data usage for an account with a single line receiving Business Mobile Service on a pay-as-you-go basis will be rounded up to the
next GB depending on Customer's Business Mobile Service plan . For example, if Customer uses 1.2 GBs of data during a bill cycle, Customer will be billed
for 2 GBs of usage. At the end of each bill cycle, data usage for an account with multiple lines receiving Business Mobile Service on a pay-as-you-go basis
will be aggregated and then rounded up to the next GB, depending on the terms of Customer's Business Mobile Service plan.
If Customer selects a Business Mobile Service plan under a promotion that includes a predetermined allotment of Business Mobile Service (for example, a
predetermined amount of gigabytes or messages), unless otherwise specifically provided as part of such Business Mobile Service plan, any unused allotment
of Business Mobile Service from one billing cycle will not carry over to any other billing cycle.
Customer's first billing cycle will begin upon the earlier of Device activation or seven (7) days after the Device's shipment date, and Customer's first invoice
may include partial-month charges for Service in addition to the charges above. All Mobile Service bills will be available via the MyAccount web portal and
My Spectrum App. Customer will be billed separately for Business Mobile Service from any other Spectrum Business services, including Internet Service(s)
or Spectrum Business TV™.
15. Unauthorized Charges: CUSTOMER SHOULD USE CARE WHEN ALLOWING ANOTHER PERSON, INCLUDING A CHILD OR OTHER MINOR
TO USE A DEVICE ON CUSTOMER'S ACCOUNT. Customer is obligated to pay all charges incurred, including charges from any other user of a Device
associated with Customer's account.
Many services and applications are accessible on or through a Device, including purchases of games, movies, music, and other Content. Some of these services
are provided by Spectrum Business. Others are provided by third parties that may offer the option to bill charges to Customer's Spectrum Business bill or other
methods of payment. Charges may be one-time or recurring. If the purchaser is permitted to have charges billed to Customer's account and so chooses, such
charges will become part of the amount due for that billing cycle. Customer is solely responsible for all charges to such third parties, including all applicable
taxes. In addition, Customer is solely responsible for protecting the security of credit card and other personal information provided to others in connection with
such transactions. Spectrum Business may agree to provide billing services on behalf of third parties, as the agent of the third party. Spectrum Business will
not be responsible for any dispute regarding charges between Customer and any third party. Customer must address all such disputes directly with the third
party.
16. Spectrum Business' Right to Limit or End Business Mobile Service or this Agreement: Spectrum Business can, without notice, limit, suspend, or end
Customer's Business Mobile Service or any agreement with Customer for any good cause, including, but not limited to: (1) if Customer: (a) breaches this
Agreement; (b) resells its Business Mobile Service; (c) uses the Business Mobile Service only for residential use; (d) uses the Business Mobile Service for any
illegal or fraudulent purpose or in violation of any acceptable use requirements; (e) installs, deploys, or uses any regeneration equipment or similar mechanism
(for example, a repeater) to originate, amplify, enhance, retransmit or regenerate a radio frequency signal without Spectrum Business' permission; (f) steals
from or lies to Spectrum Business; (g) fails to pay its bill on time for any Spectrum Business service; (h) incurs charges larger than a required Deposit or
billing limit, or materially in excess of its monthly access charges (even if Spectrum Business hasn't yet billed the charges); or (i) is unable to pay Spectrum
Business or goes bankrupt; or (2) if Customer or any user of Customer's Device, or any line of Business Mobile Service on Customer's account: (a) threatens,
harasses, or uses vulgar and/or inappropriate language toward Spectrum Business' representatives; (b) interferes with Spectrum Business' operations; (c)
"spams" or engages in other abusive messaging or calling; (d) modifies its Device from its manufacturer's specifications; or (e) uses Customer's Business
Mobile Service in a way that negatively affects the network or other customers or that violates the restrictions in Section 8, above. Spectrum Business can also
temporarily limit Customer's Business Mobile Service for any operational or governmental reason.
Spectrum Business' rights under this Section are in addition to any specific rights that Spectrum Business reserves in other provisions of this Agreement or in
other Service Terms to interrupt, suspend, modify, or cancel Customer's Business Mobile Service and to terminate Customer's Agreement.
17. Porting: Customer may be able to transfer, or "port," its mobile phone number to another mobile network operator. If Customer ports a number from
Spectrum Business, Spectrum Business will treat it as though Customer requested Spectrum Business to cancel Customer's Business Mobile Service for that
number. After the porting is completed, Customer will not be able to use Business Mobile Service for that number, but Customer will remain responsible for
all Business Mobile Service fees and charges incurred through the end of that billing cycle, and any Device charges, just like any other cancellation. If
Customer ports a number to Spectrum Business, Spectrum Business may not be able to provide some services right away, such as E-911 services. Customer
represents and warrants that it has all necessary rights and authority for any porting request, will provide copies of letters of authority authorizing the same
upon request, AND SHALL INDEMNIFY, DEFEND, AND HOLD HARMLESS SPECTRUM BUSINESS AND ITS AFFILIATES FROM ANY THIRD
PARTY CLAIM RELATED TO OR ARISING OUT OF ANY PORTING REQUEST.
Customer acknowledges and agrees that except as required by applicable law, Customer does not have any proprietary rights to the mobile number assigned by
Spectrum Business, except for any right Customer may have to port it.
18. Location Information: Customer's Device or Business Mobile Service can determine the physical geographical location of the Device and Customer ("
Location Information"). As described in the Spectrum Business Privacy Policy, Spectrum Business, along with its partners, may automatically collect
Location Information or other customer data during Spectrum Business' provision of Business Mobile Service. Together, Spectrum Business, its partners,
and/or the network service provider may use Location Information, as well as customer data, usage and performance information obtained from the network or
Customer's Device, to provide mobile voice and data services, and to improve Customer's network experience and the quality of Customer's mobile
experience. Location Information may also be used to create aggregate data from which Customer's personally identifiable information has been removed or
obscured. Such aggregate data may be used for a variety of purposes (e.g., scientific and marketing research, vehicle traffic volume and monitoring). It is
Customer's responsibility to notify users on Customer's account that such information may be collected by such users' use of the Business Mobile Service or
from Devices linked to Customer's account.
Customer's Device is also capable of using optional Content at Customer's request or the request of a user on Customer's account, offered by Spectrum
Business or third parties that make use of a Device's Location Information ("Location-Based Service"). Customer should review the terms and conditions and
the associated privacy policy for each Location-Based Service to learn how the location information will be used and protected. If Customer does not want the
Location-Based Service to collect or use Location Information, Customer should disable location services on the Device using the Device settings.
19. 911 and Emergency Alerts: When making calls to a public safety answering point ("PSAP") from a Device, such as dialing 911, Customer should always
be prepared to provide its location and phone number. Unlike calls from a traditional wireline phone, a PSAP may not know the emergency caller's location or
phone number. Although some local emergency authorities have enabled E-911 services that use GPS or other methods to determine callers' locations, E-911
does not always provide accurate location information. If Customer's Device is indoors, cannot acquire a satellite signal, or otherwise cannot obtain the caller's
location, the Location Information may not be automatically delivered to the PSAP. Also the process of porting a phone number may limit the Business
Mobile Service from being able to provide location services to the PSAP during that time. If Customer makes a 911 call, the 911 operator may see a phone
number that is different from Customer's personal phone number. There may be instances when the PSAP might not be able to call Customer back.
Calls to 911 over WiFi or a data connection may operate differently than traditional wireline calls to 911. Such calls may not connect to the PSAP, may be
limited, or may be unavailable if Customer is experiencing a power outage, if there is a disruption in WiFi service or to the data connection, or if Customer is
unable to access the Internet. If Customer's call connects to a PSAP, its Location Information and phone number may not be transmitted. Additionally, if
Customer has not updated its emergency 911 address in the settings of their Device, their Device may provide a PSAP with Location Information that is
different from Customer's calling location. Customer should be prepared to provide its location and phone number to the PSAP. If Customer is deaf, hard of
hearing, or speech disabled and needs to reach emergency services, Customer should call 911 directly using TTY or a telecommunications relay service.
Spectrum Business may also provide wireless emergency alerts within portions of its Coverage Area on wireless emergency alert capable devices. There is no
additional charge for these wireless emergency alerts. Wireless emergency alerts may not be available on all Devices or in the entire Coverage Area, or if
Customer is outside of the Coverage Area. In areas in which the emergency alerts are transmitted, such alerts may not be received by a Customer or user of
Business Mobile Service even though the user has a Device capable of receiving them.
20. Limitation of Liability: THE LIABILITY OF SPECTRUM BUSINESS, OR ITS SERVICE VENDORS, FOR DAMAGES OR LOSSES ARISING OUT
OF THE FURNISHING OF BUSINESS MOBILE SERVICE HEREUNDER, INCLUDING BUT NOT LIMITED TO MISTAKES, OMISSIONS,
INTERRUPTIONS, DELAYS, ERRORS OR OTHER DEFAULTS, REPRESENTATIONS OR USE OF THE BUSINESS MOBILE SERVICE, OR
ARISING OUT OF THE FAILURE TO FURNISH THE BUSINESS MOBILE SERVICE, INCLUDING E-911/911 SERVICE, WHETHER CAUSED BY
ACTS OF COMMISSION OR OMISSION, AND/OR LOSS OF ELECTRICAL POWER, SHALL BE LIMITED TO AN ALLOWANCE PRORATED FOR
THE TIME PERIOD OF THE BUSINESS MOBILE SERVICE INTERRUPTION. SPECTRUM BUSINESS, INCLUDING ITS SERVICE VENDORS,
SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE LOSSES OR DAMAGES,
INCLUDING LOSS OF PROFITS, LOSS OF EARNINGS, LOSS OF BUSINESS OPPORTUNITIES AND PERSONAL INJURIES THAT A CUSTOMER,
OR CUSTOMER'S USERS, MAY SUFFER. FINALLY, SPECTRUM BUSINESS, AND ITS SERVICE VENDORS, SHALL NOT BE LIABLE FOR ANY
LOSS OR INTERRUPTIONS IN BUSINESS MOBILE SERVICE OR FOR ANY DAMAGES OR LOSSES DUE TO THE FAULT OR NEGLIGENCE OF
CUSTOMER, ANY CUSTOMER USER, OR ANY OTHER PARTY OR PERSON(S), OR DUE TO THE FAILURE OR MALFUNCTION OF
CUSTOMER-PROVIDED OR USER-PROVIDED EQUIPMENT OR FACILITIES, OR DUE TO THE FAILURE OF CUSTOMER TO FULFILL ANY
OBLIGATION UNDER THIS AGREEMENT.
THE SUPPLIER(S) OF BUSINESS MOBILE SERVICES TO SPECTRUM BUSINESS SHALL HAVE NO LIABILITY WHATSOEVER FOR
CUSTOMER'S LOSSES, CLAIMS, OR DAMAGES FOR ANY CAUSE WHATSOEVER, INCLUDING BUT NOT LIMITED TO FAILURE OR
DISRUPTION OF THE BUSINESS MOBILE SERVICE PROVIDED HEREUNDER, REGARDLESS OF THE FORM OF ACTION, WHETHER IN
CONTRACT, TORT, OR OTHERWISE. CUSTOMER SHALL NOT BE DEEMED A THIRD-PARTY BENEFICIARY OF ANY CONTRACT BETWEEN
SPECTRUM BUSINESS AND SPECTRUM BUSINESS' BUSINESS MOBILE SERVICE SUPPLIER OR ANY OTHER SERVICE VENDOR.
21. Disclaimer of Warranties: EXCEPT FOR ANY WRITTEN WARRANTY THAT MAY BE PROVIDED IN AN UNALTERED FORM CONTRACT
WITH A DEVICE CUSTOMER PURCHASED FROM SPECTRUM BUSINESS, AND TO THE EXTENT PERMITTED BY LAW, CUSTOMER'S
BUSINESS MOBILE SERVICE AND DEVICES ARE PROVIDED ON AN "AS IS" BASIS AND SPECTRUM BUSINESS MAKES NO
REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, ABOUT CUSTOMER'S BUSINESS MOBILE SERVICE, DEVICES, OR ANY APPLICATIONS
CUSTOMER ACCESSES THROUGH ITS DEVICE. SPECTRUM BUSINESS DOES NOT WARRANT THAT CUSTOMER'S DEVICE OR BUSINESS
MOBILE SERVICE WILL WORK PERFECTLY OR BE FREE FROM INTERRUPTIONS OR VIRUSES. SPECTRUM BUSINESS DOES NOT
WARRANT THAT CUSTOMER'S DEVICE WILL NOT NEED OCCASIONAL UPGRADES OR MODIFICATIONS, OR THAT IT WILL NOT BE
NEGATIVELY AFFECTED BY NETWORK-RELATED MODIFICATIONS, UPGRADES OR SIMILAR ACTIVITIES. SPECTRUM BUSINESS DOES
NOT WARRANT THAT VOICEMAILS, MESSAGES, OR ANY OTHER INFORMATION (INCLUDING VIDEOS AND PICTURES) WILL BE
PRESERVED IF SPECTRUM BUSINESS SERVICES CUSTOMER'S DEVICE. SPECTRUM BUSINESS DOES NOT WARRANT THAT CUSTOMER'S
COMMUNICATIONS WILL BE PRIVATE OR SECURE. IT IS ILLEGAL FOR UNAUTHORIZED PEOPLE TO INTERCEPT CUSTOMER'S
COMMUNICATIONS, BUT SUCH INTERCEPTIONS CAN OCCUR AND SPECTRUM BUSINESS HAS NO LIABILITY WHATSOEVER FOR ANY
SUCH OCCURRENCE.
22. Intellectual Property: Customer must respect the intellectual property rights of Spectrum Business, its third-party Content providers, and any other owner
of intellectual property whose protected property may appear on any website and/or dialogue box controlled by Spectrum Business or accessed through
Spectrum Business' websites. Spectrum Business intellectual property and related documents are protected by trademark, copyright, or other intellectual
property laws, and international treaty provisions. All Spectrum Business websites, corporate names, service marks, trademarks, trade names, logos, and
domain names (collectively, "Marks") and those of its affiliates are and shall remain Spectrum Business' and its affiliates' exclusive property. Nothing in this
Agreement shall grant Customer the right or license to use any of the Marks.
23. Entire Agreement: This Agreement shall be posted along with the Spectrum Business Services Agreement and Service Terms governing Customer's use
of Business Mobile Service at https://www.spectrum.com/business, under "AUP & Terms of Service," and are the only terms and conditions that govern
Spectrum Business' Business Mobile Service. No undertaking, representation, or warranty made by any agent or representative of Spectrum Business in
connection with the sale, installation, maintenance or removal of Business Mobile Service shall modify or amend this Agreement or the Service Terms.
24. English Language: The original version of this Agreement is in the English language. Any discrepancy or conflicts between the English version and any
other language version will be resolved with reference to and by interpreting the English version.
I acknowledge that I have read and accept the SPECTRUM BUSINESS MOBILE SERVICES AGREEMENT
____________________________
Borrower's Signature (date)
Date and Time of Acceptance: [07/18/2025 04:02 PM UTC]
RETAIL INSTALLMENT SALE AGREEMENT / RETAIL INSTALLMENT OBLIGATION
RETAIL INSTALLMENT CONTRACT
RETAIL INSTALLMENT SALE AGREEMENT / RETAIL INSTALLMENT OBLIGATION
SUBJECT TO STATE REGULATION
SELLER (CREDITOR): Spectrum Mobile Equipment, LLC, on behalf of itself and its service providing affiliates (collectively, "Spectrum") 400 Washington
Blvd, Stamford, CT 06902, (833) 224-6603.
AGREEMENT 371298509
SPECTRUM MOBILE ACCOUNT 1056935742
BUYER'S NAME: steve weed, the Spectrum Account Holder
BUYER'S CONTACT NUMBER: 3157832814
BUYER'S ADDRESS: 600 WILLIAM T FIELD DR BLDG OFC1 WATERTOWN NY 136011815
DESCRIPTION OF Mobile DEVICE: SamsungGalaxy A16 5G / steve weed ("Device")
YOU, meaning the Buyer named above, agree to pay US, the Seller/Creditor named above the Total Sale Price of the Device identified above according to the
terms of this Spectrum Mobile Device Payment Plan Retail Installment Contract (referred to herein as this "Device Payment Plan").
ANNUAL PERCENTAGE RATE
The cost of your credit as a yearly rate
0%
FINANCE CHARGE
The dollar amount the credit will cost You
$0
AMOUNT FINANCED
The amount of credit provided to you
$199.99
TOTAL OF PAYMENTS
The amount you will have paid after you have made all
payments as scheduled
TOTAL SALE PRICE
The total cost of your purchase on credit including your down payment of $0.00
$199.99
$199.99
PLEASE SEE THE APPLICABLE OF (i) THE SPECTRUM RESIDENTIAL GENERAL TERMS AND CONDITIONS OF SERVICE AND THE
SPECTRUM RESIDENTIAL MOBILE TERMS AND CONDITIONS OF SERVICE OR (ii) THE SPECTRUM BUSINESS MOBILE SERVICES
AGREEMENT (COLLECTIVELY, THE "TERMS OF SERVICE") FOR ANY ADDITIONAL INFORMATION ABOUT NONPAYMENT,
DEFAULT, ANY REQUIRED PAYMENT IN FULL BEFORE THE SCHEDULED PAYMENT DATES AND PREPAYMENT TERMS WITH
RESPECT TO THE SPECTRUM MOBILE SERVICE. PLEASE SEE YOUR PAYMENT SCHEDULE RIDER BELOW FOR THE SPECIFIC
AMOUNT AND DATE OF FIRST PAYMENT, TOTAL NUMBER OF PAYMENTS, AND AMOUNT OF EACH PAYMENT. TERMS THAT ARE
INITIALLY CAPITALIZED BUT NOT DEFINED HEREIN ARE DEFINED IN YOUR TERMS OF SERVICE AND WILL HAVE THE DEFINED
MEANING GIVEN TO THEM IN SUCH OTHER DOCUMENTS.
THIS DEVICE PAYMENT PLAN GOVERNING RETAIL INSTALLMENT PAYMENTS FOR THE SPECTRUM DEVICE(S) YOU ARE
RECEIVING FROM SPECTRUM, INCLUDES A BINDING ARBITRATION PROVISION SET FORTH IN THE SPECTRUM RESIDENTIAL
GENERAL TERMS AND CONDITIONS OF SERVICE, WHICH INCLUDES A WAIVER OF CLASS ACTIONS AND PROVISIONS FOR
OPTING OUT OF ARBITRATION.
Your purchase of the Device hereunder shall be deemed acknowledgment that you have read and agreed to the Terms of Service.
ANY PERSON WHO DOES NOT AGREE TO BE BOUND BY THIS DEVICE PAYMENT PLAN AND THE TERMS OF SERVICE MUST NOT
ACTIVATE THE DEVICE AND SHALL NOTIFY SPECTRUM'S CUSTOMER SERVICE AT (833) 224-6603 FOR INSTRUCTIONS ON
RETURNING THE DEVICE.
This Device Payment Plan and the Terms of Service constitute a legal binding document.
Spectrum regularly updates and amends the Terms of Service. You should consult Spectrum's website https://www.spectrum.com/policies/terms-of
service.html to be sure you remain in compliance.
ITEMIZATION OF AMOUNT FINANCED
(A) CASH PRICE (excluding tax):
$199.99
(B) DOWN PAYMENT (if applicable):
$0.00
(C) FINANCE CHARGE:
(D) AMOUNT FINANCED (the amount of credit
provided to you):
$0
$199.99
1. INCORPORATION OF TERMS OF SERVICE. ALTHOUGH THE TERMS OF SERVICE ARE COMPRISED OF SEPARATE DOCUMENTS,
EXCEPT AS PROHIBITED BY APPLICABLE LAW, THE SECTIONS GOVERNING ARBITRATION, WAIVERS AND LIMITATIONS OF
LIABILITY, DISCLAIMER OF WARRANTIES, DISPUTES, AND OTHER PROVISIONS OF YOUR TERMS OF SERVICE ARE HEREBY
INCORPORATED BY THIS REFERENCE IN THIS AGREEMENT, AND SHALL SURVIVE TERMINATION OF YOUR TERMS OF SERVICE.
SPECIFICALLY, ANY DISPUTES UNDER THIS AGREEMENT SHALL BE RESOLVED IN ACCORDANCE WITH YOUR TERMS OF
SERVICE UNDER THE HEADING: "ARBITRATION." OUTSIDE OF ANY ARBITRATION BETWEEN THE PARTIES, WHICH REMAIN
GOVERNED SOLELY BY THE ARBITRATION CLAUSE CONTAINED IN THE TERMS OF SERVICE, IN THE EVENT OF A CONFLICT
BETWEEN THIS DEVICE PAYMENT PLAN AND YOUR TERMS OF SERVICE, THE TERMS OF THIS DEVICE PAYMENT PLAN SHALL
CONTROL WITH RESPECT TO THE PURCHASE OF YOUR DEVICE.
2. PAYMENTS.
Payment is due on the due date set forth in your bill statement as established under the Terms of Service. We will charge the payment method associated with
your Spectrum Mobile account every month for the amount due. If the payment authorization fails for the full amount due for any Spectrum Service(s), the
Device or other device(s) connected to your Spectrum Mobile account then we, at our sole discretion in accordance with and subject to applicable law, may
suspend or disconnect any or all Spectrum Service(s) (or any portion thereof) provided by Spectrum. You are required to maintain a current valid payment
method on your account at all times. Your specific payment schedule under this Device Payment Plan is provided in the Payment Schedule Rider below.
3. PREPAYMENT.
You may pay the total amount due under this Device Payment Plan at any time before the final scheduled payment is due, and you will not have to pay a
penalty. Additional payments that you elect to make beyond the monthly amount due will be applied to your Device Payment Plan balance and the number of
outstanding payments, or final payment amount, as applicable will be reduced accordingly. You will still be charged the same monthly payment amount on
your bill cycle date, until the full amount due is satisfied.
4. RISK OF LOSS: INSURANCE.
You bear the entire risk of loss, theft or damage to the Device from any cause during the term of this Device Payment Plan. Even if the Device is lost, stolen or
damaged, you remain obligated for the total of the payments. If you qualify and it is available at the time of purchase, you may obtain property insurance on
the Device from us at the time of purchase. You may also obtain property insurance from others on your Device purchased under this Device Payment Plan.
5. DEFAULT AND REMEDIES.
You are in default under this Device Payment Plan if you fail to make any required payment when due. We shall have the right to suspend the service or
functionality of your Device(s) and/or terminate this Device Payment Plan and/or any other Spectrum Service(s) for any one or more of the following reasons
(each a “Default”):
(i) failure to pay amounts due under this Device Payment Plan or under the Terms of Service with respect to any Services provided to you by Spectrum;
(ii) you breach any covenant, representation or warranty hereunder;
(iii) you default in the performance of any other obligation which is not cured within ten (10) days after written notice to you (subject to any applicable laws
requiring a different notice and cure period);
(iv) for any reason the Device you purchased under this Device Payment Plan is disconnected from Spectrum Mobile Service; or
(v) Spectrum terminates your Mobile Service(s) for any other event of Default under this Device Payment Plan or the Terms of Service.
To the extent permitted by applicable law, upon a Default we have the right to require you to pay immediately the entire remaining balance in full under this
Device Payment Plan, and to pay us actual and reasonable costs of collection.
6. ASSIGNMENT.
We may, without your consent, and without giving you notice, assign or transfer this Device Payment Plan or any payment or any other sums due or to become
due hereunder. In such event, our assignee will have, to the extent transferred or assigned to it, all our rights, powers, privileges and remedies under this
Device Payment Plan.
You agree you will not (A) sell or offer to sell or transfer or enter into any lease with respect to the Device covered by this Device Payment Plan without our
prior written consent nor (B) assign this Device Payment Plan or any interest in it to another party.
7. ELECTRONIC ACCESS TO AGREEMENT/OTHER COMMUNICATIONS.
By accepting below, you acknowledge that you have access to Spectrum's Website at https://www.spectrum.com/policies/terms-of-service.html, where a
standard form of this Device Payment Plan and related privacy and other disclosures will be available to you. If at any time after your order you want a copy of
this Device Payment Plan, you may call 888-224-6603 and request a copy be emailed to you.
8. BUYER'S RIGHT TO CANCEL:
If you do not want the Device purchased under this Device Payment Plan, then you may be eligible to return the Device and request a refund. You must return
your Device in accordance with our Return Policy available at https://www.spectrum.com/policies/terms-of-service/returnpolicy.html to cancel your
obligations under this Device Payment Plan. If you do not return your Device in accordance with the Return Policy, you will be responsible for all outstanding
charges under this Device Payment Plan and it will remain in full force and effect.
9. The Original version of this Agreement is in the English language. Any discrepancy or conflicts between the English version and any other language will be
resolved with reference to and by interpreting the English version.
NOTICE TO BUYER:
1. Do not accept this Device Payment Plan before you read it or if it contains any blank spaces for information that is available at the time you accept this
Device Payment Plan.
2. You are entitled to a completely filled-in copy of this Device Payment Plan. Keep it to protect your legal rights.
3. Under the law, you have the right to pay off in advance the full amount due at any time. If you desire to prepay the full amount due, the amount due will be
furnished upon request.
4. This contract is covered by state and federal laws, and you have the rights of a buyer under such laws.
5. ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD
ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED UNDER THIS DEVICE PAYMENT PLAN OR WITH THE PROCEEDS
HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER.
6. This is a retail installment sale agreement and not a lease. Do not accept if it contains blank spaces. You have a right to a copy of this Device Payment Plan;
keep it to protect your rights. You may pay off the full amount at any time. Please review the entire agreement, including the Notice to Buyer provisions,
before accepting. We have a limited return policy, which can be found at https://www.spectrum.com/policies/terms-of-service/returnpolicy.html.
PAYMENT SCHEDULE RIDER
YOUR PAYMENT SCHEDULE WILL BE:
First Device Payment: Your first payment will be due when the Device is shipped or fulfilled in our retail store.
Number of Payments: 36
Amount of Monthly Payments: Payment 1 – 35 at $5.55 and payment 36 at 5.74. Note that all applicable taxes will be due at the time you place your
order.
Monthly Payment Due Date: For any Device purchases, after your first Device payment, payments will be due monthly, by the due date specified in
your bill statement (see your Terms of Service for bill cycle date details).
No Late Charges: No late charges will be assessed under the terms of this Installment Agreement, see Section 5 of this Installment Agreement for more
information on Default.
Prepayment: You may pay off all of your debt under this Installment Agreement early without penalty.
RETAIL INSTALLMENT SALE AGREEMENT
I acknowledge that I have read this RETAIL INSTALLMENT SALE AGREEMENT
____________________________
Buyer's Signature (date)
Date and Time of Acceptance: [07/18/2025 04:02 PM UTC]
Your Consent to Use Electronic Records and Signatures
Electronic Records & Consent Disclosure
From time to time, Spectrum and its affiliates or agents may provide you with certain notices, disclosures or contracts, some of which are required by law to be
"in writing". Spectrum is permitted under the federal E-SIGN Act and other applicable law to provide you written notices, disclosures or contracts
electronically with your consent, which may be given by your electronic signature. Your consent in this way may be obtained with respect to many different
policies, terms of service, messages, notices, and disclosures applicable for the duration of subscription to Spectrum services (collectively, "Electronic
Records"). Spectrum also reserves the right to provide you notices, disclosures, or contracts in paper, even if you have consented to receive Electronic
Records.
Right to Have Records Provided On Paper
At any time, you may request from us paper copies of any Electronic Records at no cost to you. You may request delivery of paper copies by contacting
Spectrum at (833) 224-6603. Additionally, you may download and print a copy of the respective policy, terms of service, message, notice, or disclosure
presented to you in full or as accessed by website link at the time you access or are viewing them on your computer.
Right to Withdraw Your Consent To Receive Electronic Records
You may withdraw your consent to receive Electronic Records at any time and at no cost to you contacting Spectrum at (833) 224-6603. If you elect to receive
records only in paper format, or refuse to sign electronically, it may slow down the speed at which you receive documents or information about your account
or services.
Your Contact Information
If you elect to receive Electronic Notices, you must keep your email address up to date. Spectrum reserves the right to send Electronic Records to any email
address that Spectrum has on file for you.
You may change that email address at any time by contacting Spectrum at (833) 224-6603.
Acknowledgement of Your Access and Consent To Electronic Records
By consenting to use and receive Electronic Records and signatures, you agree that
• You are able to read this electronic Agreement
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____________________________
Borrower's Signature (date)
Date and Time of Acceptance: [07/18/2025 04:02 PM UTC]
Spectrum Mobile Service Broadband Disclosures
These disclosures describe the network management practices, performance and commercial terms of Charter's Spectrum Mobile and Spectrum Business
Mobile wireless broadband internet access services ("Spectrum Mobile Service," "Service" or "Spectrum"). These services utilize our mobile network
partner(s)' ("MNP") mobile broadband Internet access service network, except as described below, and are subject to its network management practices and
controls as explained in these disclosures. The disclosures below reflect, where appropriate, those practices and controls. These disclosures do not describe the
practices, characteristics, or terms you may experience while roaming on other mobile networks.
In order to purchase Spectrum Mobile Service, you must be an existing customer of Spectrum Internet or Spectrum Business Internet (as applicable), or you
must purchase such Internet service at the time of purchase of Spectrum Mobile Service. As long as you remain a customer of the Spectrum Mobile Service
your Spectrum Mobile device will have access to the Spectrum Mobile out of home WiFi service.
1. Mobile Broadband Internet Performance.
Spectrum Mobile Service offers mobile broadband Internet access services over, 4G LTE and 5G mobile broadband networks. Based on - internal
testing, testing commissioned from third-party vendors and data from our MNP, Spectrum expects customers will experience the following speeds and
latency for Spectrum Mobile Service.
Speed refers to the amount of data that can be transmitted over a given period of time, generally “megabits per second.” Latency refers to the delay in
the amount of time it takes for a packet of data to get from one designated point to another. Latency is primarily a function of the distance between two
points in transmission, but also can be affected by the number and quality of connections to the network or networks used in transmission. Many
applications do not require high speeds or low latency. For instance, applications like email, web surfing and posting on social media work well even at
lower speeds and are not generally affected by latency. Applications like streaming music and video may require higher speeds but are not affected by
higher latency because they buffer data. Applications like real-time gaming, two-way video conferencing, and other interactive audio/video applications
usually work best with high-speed connections and low latency.
a. Speeds.
i. 5G Network. Typical download speeds will range from 34-702 Mbps, with peak speeds of nearly 2 Gbps in select locations, and upload
speeds for 5G range from 6-75 Mbps with peak upload speeds over 100 Mbps.
ii. 4G LTE Network. Typical download speeds of 9-69 Mbps and upload speeds of 1-13 Mbps.
b. Latency. With respect to latency for use of real-time data applications, we expect network-to-mobile device (round-trip) latency to range from 37
milliseconds (ms) to 63 ms on the 5G network, and 51-82 ms on the 4G LTE network. The 5G latency is based on relatively limited crowd-sourced
data.
c. Device/Coverage. You must be using an approved, network compatible mobile device (“device”) and be within the network coverage area to access
the network.
d. Actual Experience. The actual speeds and latency you experience will depend on many factors, including among others, the type of device, the
programs running on the device, your location, the network (4G LTE or 5G) and how many other customers are attempting to use the same spectrum
resources (including both mobile broadband Internet access and other non-broadband Internet access services that share the network).
2. Network Management Practices. Spectrum Mobile Service strives to provide Spectrum Mobile Service customers the best experience when they are
using our MNP’s network. Our MNP uses reasonable network management practices that are consistent with other U.S. carriers and guidance provided by the
Federal Communications Commission (FCC). The bullets below provide an overview of the network practices applicable to Spectrum Mobile Service.
a. Congestion Management. Spectrum Mobile Service customers may experience slower data speeds during periods of network congestion on our MNP's
network. Once the demand on the network lessens, your speed should return to normal.
b. Optimization and Transcoding. Our MNP uses optimization and transcoding technologies on the 4G LTE and 5G networks to transmit data files in a
more efficient manner to allow available network capacity to benefit the greatest number of users. These techniques include caching less data, using less
capacity, and sizing video files more appropriately for mobile devices. These techniques are agnostic as to the content itself and to the website that provides
it. While these techniques seek to avoid changing text, image, and video files, and while any change to the file is likely to be indiscernible by the customer,
the optimization process may minimally impact the appearance of the file as displayed on a customer's mobile device.
c. Quality of Service (QoS). Our MNP manages the flow of data depending on network capacity similar to other major U.S. carriers. If the cell site you are
connected to begins experiencing high demand during your session, your data speeds may be slower. Once the demand on the site lessens, or if you connect
to a different site not experiencing high demand, your speed should return to normal. Before you reach your plan data allowance your data traffic is
prioritized ahead of data traffic that is not marked for prioritization on our MNP’s network. After you exceed your plan data allowance your data traffic will
de-prioritize on constrained sites for the remainder of your bill cycle. See Data Allowances below for more details. If you are subject to de-prioritization
you may experience reduced throughput and increased latency compared to other customers on the constrained site and as compared to other customers'
normal experience on the network. You may also notice changes in the performance of data intensive applications such as streaming video or online
gaming when subject to de-prioritization. In the situation where the traffic is de-prioritized, the performance will return to normal as soon as the resource
constraints have been relieved, or you have relocated to a non-constrained location.
d. Data Allowance.
i. Residential Service.
1. By the Gig. After a line uses 5 GB of data it will experience speeds reduced to 256 Kbps download and 256 Kbps upload for the rest of the bill cycle
and data traffic will be de-prioritized behind the data traffic of other customers during times of network congestion for the rest of the bill cycle. You may
experience changes in the performance of data intensive applications such as streaming video or online gaming.
2. Unlimited. After a line uses 30 GB of data it will experience speeds reduced to 1 Mbps download and 512 Kbps upload for the rest of the bill cycle
and data traffic will be de-prioritized behind the data traffic of other customers during times of network congestion for the rest of the bill cycle. You may
experience changes in the performance of data intensive applications such as streaming video or online gaming.
3. Unlimited Plus. After a line uses 50 GB of data it will experience speeds reduced to 1 Mbps download and 512 Kbps upload for the rest of the bill
cycle and data traffic will be de-prioritized behind the data traffic of other customers during times of network congestion for the rest of the bill cycle.
You may experience changes in the performance of data intensive applications such as streaming video or online gaming.
ii) Business Service.
1. Unlimited. After a line uses 30 GB of data it will experience speeds reduced to 1 Mbps download and 512 Kbps upload for the rest of the bill cycle
and data traffic will be de-prioritized behind the data traffic of other customers during times of network congestion for the rest of the bill cycle. You may
experience changes in the performance of data intensive applications such as streaming video or online gaming.
2. Unlimited Plus. After a line uses 100 GB of data it will experience speeds reduced to 1 Mbps download and 512 Kbps upload for the rest of the bill
cycle and data traffic will be de-prioritized behind the data traffic of other customers during times of network congestion for the rest of the bill cycle.
You may experience changes in the performance of data intensive applications such as streaming video or online gaming.
e. Packet Loss. Our MNP currently does not report packet loss data, and so Spectrum Mobile Service is not technically able to measure packet loss on the
network. Packet loss is the percentage of packets that are sent by the source but not received by the destination. This is sometimes due to congestion along
the route but may also reflect an impairment in the network.
f. Device/Plan/Coverage. You must be using a 5G mobile device and be within our MNP's 5G coverage area to access the 5G network. You must be using
a 4G LTE mobile device and be within our MNP's 4G LTE coverage area to access the 4G LTE network. For 5G, and 4G LTE coverage information, click
here. See Data Allowances below for more details. Outside the 5G coverage area, customers with 5G mobile devices will access the MNP's 4G LTE
network where it is available.
g. Video Resolution. In order to optimize customers’ video viewing experiences on their device(s) over our MNP’s network while ensuring a high-quality
experience for other users, our MNP transmits video downloads or streams to smartphones at 480p or 720p, depending on the plan unless a different video
resolution is disclosed in the description of a particular plan. This practice does not make any distinction based on the content of the video or the source
website. To achieve this optimization, our MNP limits the throughput speeds of such video downloads or streams (which may be below the 5-12 Mbps 4G
LTE download speeds typically provided). This practice results in the video provider’s content server sending the appropriate resolution video file for that
speed, if available.
h. Blocking. Spectrum Mobile Service does not block or otherwise prevent end user access to lawful content, applications, services, or non-harmful
devices.
i. Data Policy. Spectrum Mobile Service does not degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or
use of a non-harmful device.
j. Affiliated Prioritization. Spectrum Mobile Service does not directly or indirectly favor some traffic over other traffic to benefit an affiliate.
k. Paid Prioritization. Spectrum Mobile Service does not directly or indirectly favor some traffic over other traffic, in exchange for consideration,
monetary or otherwise.
3. Network Security Measures. Spectrum recognizes that a reliable network must be, among other things, a secure network. We, along with our MNP, work
to protect the network against outside attacks, tampering, malicious activity, and network events that may in any way disrupt or degrade Spectrum Mobile
Service customers' ability to use the network. Spectrum reserves the right at all times to intervene to protect the integrity of its services, including its
Spectrum Mobile Service, and network. While Spectrum does not favor certain websites or Internet applications by blocking, throttling, or modifying
particular protocols, protocol ports, or protocol fields in ways not prescribed by the protocol standards, we may prevent the use of certain ports that are
commonly used to spread malware and engage in other malicious activity. Our MNP blocks a limited number of Internet addresses that are disruptive or
malicious and typically persistent, based on analysis and third-party intelligence. Our MNP does not block sites based on content or subject, unless the
Internet address hosts unlawful content; however, all unlawful content may not be blocked. Our MNP regularly reviews and modifies the list of blocked
Internet addresses, taking any off the list that are no longer perceived as a threat.
4. Roaming.
a. Our MNP has roaming agreements in place with other mobile network providers to provide coverage in those geographic areas that are not served by our
MNP's owned and operated mobile network. The use of customers' devices to access data over another provider's networks - both domestic and
international - is called "roaming" usage. Our ability to make Services available to customers on these other mobile networks is based on a variety of
dynamic factors, including business considerations, the terms of the agreements our MNP has at any given time with other mobile network providers, and
the network technology, frequency(ies) and functionality of those networks.
b. Use of Spectrum Mobile Services when roaming is dependent upon the roaming provider's support of applicable network technology and functionality.
Check with roaming network providers individually for support and coverage details. Devices can transmit and receive data messages without user
intervention and can generate excessive unexpected charges when powered "on" outside the United States, Puerto Rico, and US Virgin Islands. Certain
countries and/or carriers within a roaming zone may be unavailable while roaming. We do not guarantee the availability, quality of coverage or speed for
roaming Services that are accessed using other mobile network provider networks and speeds may be reduced to 3G or 2G speeds or the roaming Service
may be suspended on these networks at any time without notice.
5. WiFi Access.
a. Home, Out of Home and Third-Party WiFi. The disclosures above do not reflect the Spectrum Mobile Service experienced by customers connected to
Spectrum WiFi, including the WiFi service in your home, out of home, or Spectrum authorized providers. Your device may automatically connect to
Spectrum WiFi when available unless you change your mobile device settings to inhibit such functionality. Performance over Spectrum WiFi may vary
based on any number of factors, such as, but not limited to, the number of other subscribers trying to use the same WiFi access point at the same time,
your mobile device, your WiFi receiving antenna, your distance to the WiFi access point, attenuation from walls, foliage and other objects between your
mobile device and the access point, and interference from other mobile devices. WiFi uses spectrum that the FCC has allocated for "unlicensed" use,
which means that use of this spectrum is not protected from interference from other mobile devices using the same spectrum in the same geographic
area. Therefore, WiFi service is provided on a "best efforts" basis. When not connected to Spectrum WiFi, Spectrum Mobile Service will attempt to
connect over our MNP's mobile broadband Internet access service network.
b. Spectrum Mobile Service Subscribers that subscribe to Spectrum Internet Service may receive an increased WiFi download speed on certain Devices
that is faster than the Spectrum Internet download speed to which they subscribe (“Mobile Speed Boost”). A Device will only receive Mobile Speed
Boost when it is connected to Spectrum Internet Service from certain Spectrum-provided wireless routers in Subscriber’s home. Mobile Speed Boost is a
feature of the Mobile Service and is provided on a "best efforts" basis. Subscriber may not share the Mobile Speed Boost with any other device(s). If
Spectrum determines that Subscriber is sharing or otherwise re-distributing the Mobile Speed Boost, then Spectrum reserves the right to disable Mobile
Speed Boost.
c. Additional information on Spectrum WiFi is available in our Network Management Practices as well as our Internet Acceptable Use Policy and
Spectrum Business Internet Acceptable Use Policy, our Residential Internet Services Agreement and Spectrum Business High-Speed Internet Service
Terms - each of which are incorporated into our Residential General Terms and Conditions of Service and our Spectrum Business Services Agreement,
as applicable.
d. WiFi Network Management. When Spectrum Mobile Service customers are connected to a non-Spectrum authorized WiFi service, congestion
management practices applicable to that connection will vary by WiFi provider Spectrum uses reasonable network management practices that are
consistent with industry standards. Additional information on Spectrum's congestion management practices is available here. Spectrum is not
responsible for the congestion management techniques used by Spectrum authorized and non-Spectrum authorized WiFi providers. If your device
connects to a non-Spectrum authorized WiFi service, you should consult that provider's terms of service and broadband disclosures for information
about their practices.
6. Other Spectrum Wireless Facilities. The data component of Spectrum Mobile Service may also be provided over Spectrum’s wireless network facilities
where available. Service provided over these facilities will be subject to the same network management practices described above.
7. Other Services on the Network. Spectrum Mobile Service uses our MNP's mobile broadband Internet access service network and shares that network with
those services and other non-broadband Internet access services that our MNP offers. When accessing Spectrum Mobile Service via a Spectrum WiFi access
point (out of home, home, or by one of our WiFi partners), broadband Internet access service and Voice over WiFi service will be delivered via the access
point. When accessing Spectrum Mobile Service via another WiFi network, users may share those WiFi networks with other services that Spectrum does not
know about or manage. As such, Spectrum Mobile Service cannot predict other services that may share the WiFi network.
8. Application-Specific Behavior. You may access any lawful application for use on the Spectrum Mobile Service, subject to our Residential General Terms
and Conditions of Service, Spectrum Business Services Agreement, Network Management Practices, Spectrum Residential Mobile Services Agreement,
Spectrum Business Mobile Services Agreement, and Privacy Policy discussed in these disclosures.
9. Commercial Terms. Charter offers different plans to best suit your needs. Plans have a set amount of high-speed data per billing cycle after which your
data speeds may be reduced. More information about our plans is available here.
a. Spectrum Internet. Service is not available in all areas. You must be a Spectrum Internet or Spectrum Business High-Speed Internet service customer to
initially subscribe to Spectrum Mobile Service. Spectrum Internet and Spectrum Business High-Speed Internet services and bundles are offered on a
monthly subscription basis. Subscribers are responsible for the full monthly charge for service without proration when service is terminated before the end
of the 30-day billing period, subject to restrictions under applicable law, if any.
b. Switching Plans. Information on switching between plans can be found here.
c. Mobile Hotspot Usage. There are no additional fees or charges for using your phone or tablet as a mobile hotspot. The Residential Unlimited Plus plan
includes up to 10 GB mobile hotspot use per line during a billing cycle, with mobile hotspot speeds reduced to 600 Kbps for mobile hotspot use after 10 GB
for the rest of the billing cycle for that line. The Business Unlimited Plus plan includes up to 50 GB mobile hotspot use per line during a billing cycle, with
mobile hotspot speeds reduced to 600 Kbps for mobile hotspot use after 50 GB for the rest of the billing cycle for that line The Residential Unlimited plan
includes up to 5 GB mobile hotspot use per line during a billing cycle, with mobile hotspot speeds reduced to 600 Kbps for mobile hotspot use after 5 GB
for the rest of the billing cycle for that line. The Business Unlimited plan includes up to 10 GB mobile hotspot use per line during a billing cycle, with
mobile hotspot speeds reduced to 600 Kbps for mobile hotspot use after 10 GB for the rest of the billing cycle for that line. Under the By the Gig plan, data
used as a mobile hotspot will count toward the 5 GB allowance described above, with speeds reduced to 256 Kbps after 5 GB for all By the Gig data use for
the rest of the billing cycle for that line.
d. Canada and Mexico Data Roaming Usage. The Unlimited Plus plan includes up to 5 GB of data roaming in Canada and Mexico per line during a billing
cycle. After 5 GB of data roaming usage in Canada and Mexico within your billing cycle, speeds will be reduced to 256 Kbps for the rest of the billing
cycle.
e. Included Taxes, Fees, and Other Charges. Applicable taxes and regulatory fees attributable to Spectrum Mobile Service are included in the recurring
monthly service fee. Applicable taxes on equipment sales and one-time charges are billed separately from the monthly service fee.
f. Additional Fee for Disconnecting Other Spectrum Services. Spectrum Mobile Service and Business Mobile Service customers who disconnect their
respective Spectrum Internet Service or Spectrum Business High-Speed Internet Service will be charged an additional $10.00 per-month per-line for
Spectrum Mobile Service on the Unlimited and Unlimited Plus plans. For more information about pricing, promotions, and fees for Spectrum Mobile
Service, please visit the Spectrum Mobile home page. Further information on Spectrum Mobile Service's data options is available here. Pricing is subject to
change.
g. Bring Your Own Device Attachment Rules. You may activate devices that Charter has certified for use on its network, including devices not purchased
directly from Charter. Determining if your device can be used on the Spectrum network is available here. Charter will not activate any device that has been
reported lost or stolen or associated with an account that is not in good standing. Information about obtaining a new Spectrum mobile device is available
here.
10. Privacy Policies. Charter is committed to protecting your privacy. Spectrum's privacy policies with respect to Spectrum Mobile Service are explained in
our privacy policies, which are available here.
11. Questions If you have questions about these disclosures, cannot find what you are looking for, or have any other concerns about Spectrum Mobile
Service, please review the Support section at https://mobile.spectrum.com/support or call customer service at (833) 224-6603.
I acknowledge that I have read this Spectrum Mobile Broadband Disclosure agreement